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WFHI review

Missing clearer labels for easy navigation

2 out of 52 of 5Verified purchaseSupport and communication

Missing clearer labels for easy navigation

I felt that the labels and wording throughout the platform were often confusing and not that intuitive. While the database feature was functioning, it took me several tries to figure out what some buttons actually did. Support answered my questions but even the instructions they gave were filled with jargon which didn’t simplify things much. A better glossary or clearer terms would really help new users. The invoicing and payment process was straightforward, so at least that part was easy to manage. Overall, the experience was frustrating due to ambiguous labeling that slowed me down.

Vaishali Hemant ShahWest Bengal, IndiaExperience: Published:
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The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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