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Based on all 3,88,674 published WFHI Reviews.

2,91,534 of 3,88,674 reviews include a verification label.

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WFHI Reviews

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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support explanations thode unclear laga, thodi kami thi

    Mujhe laga ke jab mene support ko contact kiya, toh wo zyada clearly explain nahi kar paaye the kaise software ke features properly use karne hain. Thoda elaborate karna chahiye tha, kyunki kuch samay mere liye confusing tha ki dialer ya database ko kaise integrate karoon mere workflow ke saath. Training ka jo part tha, wo kaafi general tha, jo meri specific queries ko cover nahi karta tha. Phone pe bhi answers kabhi straightforward nahi the, matlab mujhe lagta hai ki support team ke paas aur detailed script ya guides honi chahiye thi. Overall, main appreciate karti hoon ki effort toh kiya supportive hone ka, par clarity missing thi jo mujhe zyada help karti. Thoda aur structured explanation mile toh better hota.

    Shraddha Deepti VasudevanLadakh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support mein ek clear lack tha jo expect karta tha

    Main soch raha tha ki jab main support contact karunga toh dedicated aur responsive assistance milegi, par unfortunately aisa nahi hua. Support team se baat karte waqt mujhe lag raha tha ki unko meri problem samajh nahi aa rahi, aur wo baar-baar wohi baatein repeat kar rahe the. Thoda disappointed hu ki proper guidance nahi mili jo pehle expect karta tha, especially jab training thodi confusing thi. Kabhi kabhi lagta tha ki communication mein patience nahi tha aur solutions practical nahi the. Database feature aur dialer mein bhi kuch glitches aaye jinke liye help chahiye thi, par delays ki wajah se frustration badh gaya. Pehle se socha tha ye process seamless hoga par day-to-day use mein thoda missing laga jo maine dhyan me rakha tha. Samajhta hu ki har service mein problems ho sakti hain, par ye experience thoda disappointing tha jo main soch raha tha.

    Arjun Shruti KapoorMadhya Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    i found the support pretty good but it did take some effort

    So overall the telephonic support team was helpful enough, tho I had to call multiple times across a couple days before things really went smoothly. At first I thought it’d be quick and easy but it took some back and forth to get issues fixed. The steps they took were in the right order, which saved me from a lot of confusion, but I was a bit annoyed with having to repeat my problem every time I connected to a new agent. It seemed like the support system might benefit from better internal note-keeping. Still, they communicated clearly and made sure I understood each step before moving forward. Considering the quirks, I felt it was a positive experience, though yeah, it did require me to get on calls when maybe it could have been sorted faster if more was done in a single session.

    Meenakshi MohanRajasthan, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Pretty easy to find what I needed, mostly

    Hey, so I’ve been using WFHI’s services for a couple of weeks now and honestly, it’s been pretty straightforward. I liked that the database was easy to navigate, and I could get to relevant details without much hassle. When I needed help with the dialer and calling tools, the telephonic support was quick to assist, which was super convenient. The only tiny downside was sometimes the phone support took a bit longer than I’d prefer, but they were always polite and knew what they were talking about. Signing up and handling the payment was smooth – no hiccups there. One thing I did notice is that while the automatic updates run quietly in the background, there was one update that slightly changed my usual workflow, which was a bit disruptive at first. Other than that, I’d say using the software and getting support felt like chatting with a friend who actually wants to help. So overall, quite satisfied with how easy it was to find what I needed and get quick answers.

    Neeta ChavanOdisha, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support took a bit longer than expected overall

    I've used a few remote workflow tools before, so I had some expectations about how responsive support would be. With WFHI, the onboarding went mostly fine; the software setup was mostly intuitive and the training content was easy enough to follow. However, there was one occasion where I needed to clarify a billing question and the telephonic support took longer than I expected to provide a clear answer. It wasn't frustrating but just slower compared to what I'd experienced previously. For the rest of the communication, it was hard to say because I mostly managed things through the platform without needing much contact. The database features work as intended, and the automatic updates were seamless. Sign-up and payment process were clear and straightforward too. So overall, while there was that delay once, I think it's a mixed experience where many things were fine, but a couple aspects could improve.

    Vaishali ManeNagaland, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Communication delays made support frustrating

    I really hoped the telephonic support would help me get unstuck during the setup phase, but unfortunately the responsiveness was pretty poor. I tried calling multiple times to clarify issues with the dialer and database integration, but most calls went unanswered or were answered after a long wait. When I finally got through, the help was minimal and often just directed me to online resources I had already checked. This made the onboarding very slow and frustrating. The software updates, which I expected to improve the bugs I faced, didn't come with clear explanations or notifications, so I was left guessing whether things had changed. I had difficulty with the invoicing too; the payment process was complicated and the invoices were not clear. Overall, the communication and support never matched my expectations during the crucial first steps of using the software, and it seriously hindered my ability to make the most of the tools I paid for. I honestly can’t say anything positive about the support experience, which was the main problem for me throughout the whole process.

    Sneha PrabhuNagaland, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Honestly, support just wears you down

    I’ve explained the same problem multiple times to support, and I’m getting tired of it. When things go wrong, they’re slow to respond and their answers often don’t fix the issue. I tried following their instructions but ended up stuck again. There was a moment when I thought maybe they understood, but after a call, the problem wasn’t resolved and I had to raise the ticket again. It feels like I’m on a loop without clear communication or effective solutions. The only decent part was that eventually someone did answer the phone, but that took several tries. I’m honestly worn out by how this all went and can’t say I’m confident they’ll get it right next time. You’d expect better help from paid software support, especially when you rely on the system daily for your workflow.

    Hemant SehgalMeghalaya, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Set-up took longer than I expected, but it mostly made sense

    When I signed up and started the onboarding, the steps seemed logical on paper, but in practice, it took more time than I thought to get everything sorted. For example, the database feature required more attention to understand its structure before I could integrate it into my workflow. The calling tools and dialer followed, and I appreciated the automatic updates that kept everything current without extra work on my part. However, phone support was sometimes slow to respond, so I had to wait a bit longer when I needed assistance. The invoicing and payment processes were straightforward, which helped reduce some stress. I did wonder if the order of the training and software setup could have been a bit more streamlined to cut down on the total time spent. All in all, while the sequence of steps mostly made sense, I did expect setup to be quicker than it actually was, but it’s manageable if you are patient and thorough.

    Sheetal RamanathanKerala, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support ne thoda thoda time waste kiya, but overall okay tha

    Main generally kaafi satisfied tha with the support timing kyunki mera kaam irregular hours mein hota hai. Tum logon ki telephonic support kaafi helpful thi lekin kabhi kabhi jo schedule tha, woh mere actual kaam ke ghanton se thoda mismatch karta tha. Matlab, jab main support chahiye tha, woh available nahi hota tha, aur kabhi aise bhi hua ki timing perfect thi. Yeh mujhe thoda unnecessary wait karwaya. Phir bhi, jab support mila toh wo kaafi knowledgeable tha aur training ke dauran bhi yeh samajh mein aaya ki database feature smooth hai. Overall samay fit karne mein improvement ho sakta hai par jitna mila, woh theek tha.

    Puneet NagarajanAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Jitna expect kiya tha usse zyada support mila

    Support team se mujhe jo response mila vo initially mujhe thoda surprising laga. Jab bhi maine call kiya, questions ko turant samjha aur solutions diye. Communication me directness thi jo acchi baat thi, jisme koi extra baatein nahi thi. Jab maine specific queries puche, toh unhone mere workflow ko dhyan me rakhte hue sahi suggestions diye. Telephonic support ka response time consistent tha, aur mujhe aisa laga ki team ki koshish ye hai ki mujhe jaldi assist kare. Automatic updates ke baare me bhi mujhe bataya gaya, jo meri software ke use ko zyada convenient banata tha. Sign-up aur payment process ke baad bhi unhone follow-up kiya ki sab kuch theek chal raha hai ya nahi. Jo baat mujhe thodi ajeeb lagi, woh ye thi ki kabhi kabhi support ke timings mere routine se match nahi karte the, isliye phone uthate samay thoda adjust karna padta tha. Lekin overall, mujhe support ki ye level naturally achhi lagi kyunki wo easily mere queries address karte the bina zyada delay ke.

    Afreen ChavanChandigarh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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