Communication delays made support frustrating
I really hoped the telephonic support would help me get unstuck during the setup phase, but unfortunately the responsiveness was pretty poor. I tried calling multiple times to clarify issues with the dialer and database integration, but most calls went unanswered or were answered after a long wait. When I finally got through, the help was minimal and often just directed me to online resources I had already checked. This made the onboarding very slow and frustrating. The software updates, which I expected to improve the bugs I faced, didn't come with clear explanations or notifications, so I was left guessing whether things had changed. I had difficulty with the invoicing too; the payment process was complicated and the invoices were not clear. Overall, the communication and support never matched my expectations during the crucial first steps of using the software, and it seriously hindered my ability to make the most of the tools I paid for. I honestly can’t say anything positive about the support experience, which was the main problem for me throughout the whole process.