Support took a bit longer than expected overall
I've used a few remote workflow tools before, so I had some expectations about how responsive support would be. With WFHI, the onboarding went mostly fine; the software setup was mostly intuitive and the training content was easy enough to follow. However, there was one occasion where I needed to clarify a billing question and the telephonic support took longer than I expected to provide a clear answer. It wasn't frustrating but just slower compared to what I'd experienced previously. For the rest of the communication, it was hard to say because I mostly managed things through the platform without needing much contact. The database features work as intended, and the automatic updates were seamless. Sign-up and payment process were clear and straightforward too. So overall, while there was that delay once, I think it's a mixed experience where many things were fine, but a couple aspects could improve.