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WFHI Reviews

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Based on all 3,88,583 published WFHI Reviews.

2,91,466 of 3,88,583 reviews include a verification label.

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WFHI Reviews

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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support was generally good, one thing surprised me

    I found the support and communication generally effective when I tried to get some help. The telephonic support team was responsive and did guide me through how to use the calling tools effectively, which I appreciated. The database feature assistance was also helped me get started faster than expected. However, the one area that stood out was the waiting time on the phone; at peak hours, it was a bit longer than I hoped, so I kept a slight reservation about efficiency during busy times. Even so, the knowledge they shared was clear and thorough, which made the overall experience positive. Automatic updates and the way they explained them over calls were also really useful because I didn’t have to worry about manual installations. Finding invoices and signing up was straightforward too, so it's a nice package except for the small delay in support sometimes.

    Chandan KhannaAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support mein thoda zyada wait hua, par baaki sab theek tha

    You need to improve the telephonic support system. Jab bhi mein call karta tha to support mein wait zyada lagta tha, aur kai baar mujhe baar baar apni details explain karni padti thi, jo frustrating hota hai. Lekin baaki process, jaise sign-up aur invoicing theek chalti thi bina kisi badi dikkat ke. Training sessions mein bhi kuch cheezein achi samjhai gayi thi, specially onboarding ke dauran database feature ko use karne mein madad mili. Dialer aur calling tools bhi generally kaam karte rahe, par kabhi kabhi updates ne thoda time laga diya. Software access aur use karne mein koi badi mushkil nahi thi, lekin support ko thoda aur efficient banana chahiye. Mujhe lagta hai agar ye changes kiye jaayen to experience aur bhi better ho sakta hai. Overall mixed experience tha, aur main sochta hoon ki aage thoda improvement chaahiye support area mein.

    Ashwin KhuranaArunachal Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Support ko milne mein zyada waqt laga

    Mujhe laga tha ki support aur communication zyada better hoga, par meri experience itni smooth nahi rahi. Jab maine help ke liye call kiya, toh response mein deri hui, jo thoda disappointing tha. Software ke kuch features samajhne mein confusion hua aur prompt assistance milni chahiye thi, lekin mujhe on-hold rehna pada kaafi der tak. Communication mein clarity thi, par time delay problem tha. Telephonic support theek tha, lekin kabhi kabhi feels lagta ki samajhne mein time lagta hai. Invoicing process ke time pe thoda aur clear information milti toh badiya hota. Training sessions adequate the, par mere expectation se kam focused the on quick problem-solving. Automatic updates ache the, par unhone kuch naye challenges bhi laaye jo samajhne mein extra effort lagana pada. Overall, mujhe laga support system mein improvement hona chahiye, especially response timings ke mamle mein.

    Kalpana KamathWest Bengal, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support tak pahunchne mein thoda effort laga magar worth tha

    Main jab bhi kisi issue ke saath support ko contact karne ki koshish karti thi, system se required information dhundhne mein pehle thodi mehnat karni padti thi. Lekin jab main finally support team se baat karti thi, toh unka response timely aur helpful hota tha. Kabhi kabhi unke instructions straightforward nahi hote the, jisse thoda samay lagta samajhne mein. Dialer ki setup mein bhi maine khud se kaafi experiment kara before clear instructions mile. Yadi onboarding process thoda zyada user-friendly hota, toh shayad effort kam lagta. Phir bhi, support ne major problems mein acchi madad di, jo kaafi helpful rahi.

    Sanchita DeshpandePuducherry, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Labels aur wording samajhna tha challenging

    WFHI ka software use karte waqt mujhe sign-up aur onboarding ke dauraan labels aur wording samajhne mein kaafi mehnat karni padi. Jo cheezein software mein dikhayi deti thi, unka matlab sabke liye clear nahi hota. Dialer aur calling tools ke options mein apne liye meaning samajhna thoda confusing laga kyunki terms repetitive aur unclear the. Database feature ke liye jo explanations diye gaye thay, unka context thoda alag tha jo sochne par majboor karti thi. Main bar-bar apne aap se puch rahi thi ki sahi option kya hai, is process mein energy lag gayi. Training session mein bhi jab labels ko handle kar rahi thi, toh mujhe lagta tha ki thoda aur precise info mile toh acha hota. Payment aur invoicing process mein bhi ajeeb si terms thi jise samajhna tough tha, aur jab telephonic support se poocha, toh response bhi thoda vague mila. Overall, kaafi effort lagana pada mujhe software ko acche se samajhne ke liye, jiski wajah se initial experience frustrating ban gaya tha.

    Sushma DhawanGujarat, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Maine support ko bola toh clarity thodi thi, par sab clear nahi hua

    Jaise maine apne workflow ke dauran support team se baat kari, main bataungi ki clarity thodi thi, lekin full clarity nahi mili thi. Kabhi kabhi clarification mil jaata tha, par baki time mujhe lagta tha ki explanations thode unclear the jise samajhna mushkil hota tha. Wo dialer aur calling tools ke baare mein questions maine poochhe, aur support ne generally answers diye, lekin jab kuch specifics puchhe toh wo partially clear the. Automatic updates aur database integration ke baare mein kuch confusion thi, support ne help ki par repeat karna para. Payment process aur invoicing wale queries mein thoda better assistance mila, lekin calling aur training parts mein thodi kami thi. Agar main apne doston ko batati hoon toh main ye keh sakti hoon ki support kaafi helpful tha overall, but itna bhi clear nahi ki main bina kisi doubt ke kaam kar paungi. Matlab thoda mix tha experience, jisme acchi baatein bhi thi aur kuch unsettled points bhi.

    Nasreen AhluwaliaMizoram, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support mein clarity aur quick response ne sab matter kiya

    Pehle jo support use kiya tha dusre platforms pe, wo kaafi confusing aur slow tha, par yeh WFH India ka telephonic support bilkul alag tha. Jab bhi call kiya, unka response friendly aur clear tha, jo mujhe pehle experience mein missing lagta tha. Unhone meri queries ko dhyaan se suna, jo mujhe comfortable feel karaya. Jo cheez sabse alag thi aur mujhe impress kiya, wo yeh tha ki unka approach personalised tha, matlab generic responses nahi dete the. Training aur onboarding ke dauraan bhi main unse regular help leta raha hoon aur har step pe patience ke saath explain karte rahe. Dialer aur database features ke doubts bhi jaldi clear ho gaye, aur unhone mujhe ek baar instructions phone pe bhi samjha di, jo pehle kabhi nahi hua tha. Is wajah se mujhe feel hua ki main support team ke saath ek achhe collaboration mein hoon, jo mere liye future use mein bahut madad karega.

    Madhav SippyOdisha, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    setup took wayyy more effort than expected

    Honestly the support part was all over the place. First it felt like they gave me a one-time lesson on how to set up the software and dialer but after that, whenever I had a problem or question I was just kinda left to figure things out on my own. It was mostly a one-off thing where you get told all you need to know, but ongoing guidance was really lacking. Even the sign-up and invoicing was kinda okay but felt like I had to follow up too much. The updates were automatic but did not help much because I was still struggling with basics. Overall, setup demanded more effort than I was ready for which was tiring.

    Kunal MohantyHaryana, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support steps didn’t help and left me stuck

    My experience with the support and communication left me quite frustrated because the steps they asked me to follow were not very sensible for my issue. I contacted them hoping to get assistance with the dialer not connecting properly, but the instructions I received seemed out of order, causing me to try things that made no difference or even made the software less responsive. The lack of a logical progression in troubleshooting was noticeable and meant I wasted time on irrelevant checks. Each call ended with a suggestion to try some manual update, but this didn’t resolve the problem. Also, the support team often asked me to repeat what I had already done, which was quite tiring. The whole sequence felt like a loop rather than a structured support flow. While the sign-up and payment process were smooth enough, the actual help when it came to technical problems was poor. I expected a clear stepwise guide to fix the problem quickly, but instead I ended up stuck with unresolved issues well after several calls. Obviously, that left me disappointed with the whole support experience despite the software’s other potential strengths.

    Neeta Shubham KhuranaMeghalaya, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Felt like my concerns were mostly missed

    I appreciate that they have a system for telephonic support, but when things went wrong, the communication was frustratingly slow and formal. Calls were sometimes dropped or delayed, and I felt like my problem wasn't really understood the first few times I explained it. The follow-up emails didn’t clarify much, and I was left waiting longer than expected for any resolution. While their software has potential, the way they handled errors left the whole experience feeling quite impersonal and cold. It seemed they were more focused on procedures than actually addressing the issue clearly and promptly.

    Meena DubeyOdisha, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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