Support steps didn’t help and left me stuck
My experience with the support and communication left me quite frustrated because the steps they asked me to follow were not very sensible for my issue. I contacted them hoping to get assistance with the dialer not connecting properly, but the instructions I received seemed out of order, causing me to try things that made no difference or even made the software less responsive. The lack of a logical progression in troubleshooting was noticeable and meant I wasted time on irrelevant checks. Each call ended with a suggestion to try some manual update, but this didn’t resolve the problem. Also, the support team often asked me to repeat what I had already done, which was quite tiring. The whole sequence felt like a loop rather than a structured support flow. While the sign-up and payment process were smooth enough, the actual help when it came to technical problems was poor. I expected a clear stepwise guide to fix the problem quickly, but instead I ended up stuck with unresolved issues well after several calls. Obviously, that left me disappointed with the whole support experience despite the software’s other potential strengths.