Support was generally good, one thing surprised me
I found the support and communication generally effective when I tried to get some help. The telephonic support team was responsive and did guide me through how to use the calling tools effectively, which I appreciated. The database feature assistance was also helped me get started faster than expected. However, the one area that stood out was the waiting time on the phone; at peak hours, it was a bit longer than I hoped, so I kept a slight reservation about efficiency during busy times. Even so, the knowledge they shared was clear and thorough, which made the overall experience positive. Automatic updates and the way they explained them over calls were also really useful because I didn’t have to worry about manual installations. Finding invoices and signing up was straightforward too, so it's a nice package except for the small delay in support sometimes.