2 out of 52 of 5Unverified experienceSupport and communication
Felt like my concerns were mostly missed
I appreciate that they have a system for telephonic support, but when things went wrong, the communication was frustratingly slow and formal. Calls were sometimes dropped or delayed, and I felt like my problem wasn't really understood the first few times I explained it. The follow-up emails didn’t clarify much, and I was left waiting longer than expected for any resolution. While their software has potential, the way they handled errors left the whole experience feeling quite impersonal and cold. It seemed they were more focused on procedures than actually addressing the issue clearly and promptly.