Support mein thoda zyada wait hua, par baaki sab theek tha
You need to improve the telephonic support system. Jab bhi mein call karta tha to support mein wait zyada lagta tha, aur kai baar mujhe baar baar apni details explain karni padti thi, jo frustrating hota hai. Lekin baaki process, jaise sign-up aur invoicing theek chalti thi bina kisi badi dikkat ke. Training sessions mein bhi kuch cheezein achi samjhai gayi thi, specially onboarding ke dauran database feature ko use karne mein madad mili. Dialer aur calling tools bhi generally kaam karte rahe, par kabhi kabhi updates ne thoda time laga diya. Software access aur use karne mein koi badi mushkil nahi thi, lekin support ko thoda aur efficient banana chahiye. Mujhe lagta hai agar ye changes kiye jaayen to experience aur bhi better ho sakta hai. Overall mixed experience tha, aur main sochta hoon ki aage thoda improvement chaahiye support area mein.