Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,87,416 published WFHI Reviews.

2,90,611 of 3,87,416 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,024 matching

Back to the start of the list
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support mila toh acha tha, lekin onboarding me time laga

    Maine socha tha ki sign-up ke baad sab smoothly start ho jayega, matlab main turant apne remote workflow tools use kar paunga. Lekin reality thodi alag thi. Support team ne telephonic calls pe kafi patients dikhayi, jo ek achi baat hai, unhone meri queries dhang se samjhi aur respond kiya. Lekin onboarding process mein thoda time zyada lag gaya. Database setup karte waqt kuch confusion hui labels ke sath, jo ki mujhe samajhne mein thoda waqt laga. Software updates automatically aate rahe, jo ki kaafi helpful raha, aur calling dialer bhi theek-thak perform karta tha. Par invoice aur payment ke process mein mujhe thoda clarification ki zarurat thi, woh bhi support team ne arrange kiya. Overall, main mixed feelings ke sath keh sakta hoon ki kaam toh ho gaya, lekin expected se zyada time necessary tha start hone ke liye, jo thoda frustrating raha.

    Chandan IngleLadakh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    I’d tell a friend it left me confused and frustrated

    Looking back on my experience with the support and communication from WorkFromHomeIndia, I feel quite let down by how clearly things were explained. At the time, I was hopeful that the support team would guide me well through the software’s features and help with any questions, but that wasn’t really the case. The explanations I received felt vague and left me more confused about how to use some parts of the platform, especially around the calling tools and database functions. It seemed as if there wasn’t a clear step-by-step walkthrough, which made onboarding more difficult than it needed to be. When I called for help, the people I spoke to struggled to give detailed answers or practical advice, which left me feeling quite frustrated. Now after some time has passed, I still remember feeling like I was trying to figure things out on my own without much clear guidance. If I were to explain this to a friend, I’d say that the support was not as helpful as I’d hoped and made the process more stressful than it should have been. There is potential in the software, but without better communication and clear instructions, it was not a positive experience for me overall. It just felt like I was waiting for answers that never came in a way that made sense to me.

    Himani DeshmukhMeghalaya, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Finally got all set up, but it took time

    My experience with the support and communication side of things was not the best. It took quite a while before I actually got everything going with the software. The onboarding flow was slow and it felt like I was waiting too long for responses each time I had questions. On the plus side, when support did reply over the phone, they were quite polite and tried to help as best as possible. But overall, the waiting game was frustrating, and I felt like things could have been smoother from the beginning. The software itself wasn't quite ready for my use until after a few days, which dragged the setup process longer than I expected. In the end, I did manage to start using the tools properly, but it was definitely a struggle to get there in the first place.

    Anushka BabuChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support expected se zyada prompt tha, aasaan bana diya kaam

    Jab maine support ko call kiya tha, towards kisi issue pe, toh mujhe lagta tha ki shayad mujhe wait karna padega ya phir mere queries ko jaldi nahi samjha jayega. Par jo reality thi wo completely alag thi because support team ne meri baat ko dhyan se suna aur turant relevant solutions diye. Training ke dauran bhi jab queries hui toh responses timely aaye, jo mera overall experience bahut improve karte hain. Jo pehle socha tha ki ek routine aur slow communication hoga, uske bajaye mujhe active aur helpful communication mila. Telephonic support ke through problem solving kaafi straightforward tha, aur mujhe laga ki priority assistance wali baat bhi actually kaam ki hai. Outcome ye tha ki maine software ka proper use kar liya bina zyada tension ke, jo pehle thoda lag raha tha difficult.

    Maya KhannaAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Honestly, I had really hoped the setup would be quick and straightforward but boy was I wrong. It to

    Honestly, I had really hoped the setup would be quick and straightforward but boy was I wrong. It took forever for me to just get through the initial onboarding steps, and I kept going back to the support to clarify things that honestly should have been clear from the start. I felt like I was spending so much time on just one-off issues and there wasn't enough ongoing help that actually made me feel supported through the entire process. At times, I thought maybe I just didn’t get it, but no, the communication was lacking and repetitive questions were met with unhelpful answers. I circle back to the main point that the initial setup felt like a mountain I could never climb in one sitting because of how scattered the information was. I’m not sure if it’s supposed to get easier later on, but I didn’t get to that stage because I was caught up in what felt like endless one-off problems. It’s frustrating to feel stuck on the basics when you expected a smoother start.

    Tanuja Sudhir AggarwalAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Lack of ongoing proactive support diminished setup experience

    I found the initial setup of the software fairly straightforward, with basic configurations completed within the first few days. However, what was missing during this period was an ongoing support process that proactively checked in to ensure each phase was running smoothly. The telephone support, when eventually contacted, provided helpful responses but only after I reached out myself, meaning much of the day-to-day integration concerns and adjustments were left unaddressed unless I initiated communication. This led to unnecessary delays as I needed to repeatedly explain my situation, which could have been avoided with a more structured follow-up schedule. Automatic updates functioned adequately without noticeable disruptions, so at least the software stayed current. The invoicing and payment procedures were standard and reliable, and while these aspects were handled well, the lack of comprehensive proactive assistance during the setup detracted from my overall experience. In summary, the support framework did not anticipate or resolve emerging issues outside of direct user requests, which I feel is a critical omission for users who might not be familiar with the full complexity of remote workflow software platforms. Thus, better continuity in communication would significantly improve the practicality and ease-of-use during the onboarding journey.

    Asha Rajesh ChandraChandigarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    felt reassuring when things went wrong

    Overall, the experience with support handling problems was quite positive. I had a few hiccups while setting up the dialer and working with the database—the software crashed once during a call session and then again when trying to access some training materials. What stood out was that the support team answered my telephonic queries patiently and guided me through the troubleshooting steps calmly, which helped me stay confident rather than stressed. The resolution took some time, but the staff kept me updated, so I never felt left out of the loop. While delays were a bit inconvenient, the priority assistance option was useful when I really needed quick fixes. Also, the automatic update feature meant bugs often got patched without me doing much manually. Signing up and paying had been smooth from the start, so that part was hassle free. Overall, it felt like the company cared and had my back when things didn’t go perfectly, which reassured me quite a lot.

    Jaideep SomaiyaGujarat, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Day-to-day support feels mostly reliable, but needs tweaks

    You handle day-to-day support reasonably well, though there are a few areas where the experience isn’t as smooth as it could be. It's not just the first call or interaction that matters, but how ongoing communication goes, and I find that most of the time your telephonic assistance is accessible and offers helpful guidance when I’ve hit a snag. However, occasionally there’s a delay in getting through to someone, which disrupts my work rhythm. The responsiveness generally improves as the week progresses, but waiting on hold can be frustrating especially when I just need a quick fix. Your priority assistance works well overall, but the ability to get quick updates or notifications about automatic changes is a bit limited, so sometimes I’m not sure if the software has updated or if a problem I’m facing is due to that. It would be great if your support could proactively inform users about relevant updates. Despite that, the daily interactions mostly leave me feeling supported and confident in continuing to use the software.

    Shivani SrinivasanMizoram, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Surprise hua ki support itna mushkil milega

    Maine jab support ko contact kiya toh mujhe laga tha ki prompt aur helpful response milega, par mera experience thoda alag raha. Support ka interface kaafi cluttered tha aur mujhe apni queries ke liye relevant information dhundhna bahut mushkil laga. Telephonic support activate karne mein bhi time lag gaya aur wait time kaafi zyada tha. Chat ya email response bhi slow thi. Kyu ki main naye user tha, training ke dauran kuch technical questions the jo clear karne the, lekin unke answers mujhe confused kar gaye. Jo cheeze sabse zyada surprise kiya woh thi ki documentation aur online guides itne clear nahi the, jiska asar mera onboarding experience par hua. Mujhe lagta hai ki better organized aur accessible support materials hone chahiye taki naye users ko zyada help mile. Thoda aur effective communication se support process smooth ho sakta hai aur customer frustration kam ho payegi. Mujhe ye bharosa hai ki agar ye cheeze improve hon, toh user experience kaafi behtar ho jayegi.

    Yash PatelDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support was not very helpful, to be honest

    I have generally warm feelings towards people trying to help, but in this case, the telephonic support left much to be desired. Whenever I reached out for assistance with the call dialer or database features, the responsiveness felt slow and at times indifferent. Waiting on hold for extended periods without clear answers was frustrating, and it seemed the support team was either overwhelmed or not adequately trained in troubleshooting common user issues. Despite multiple attempts via phone, I often had to resort to looking up solutions on my own, which detracted from what I had hoped would be a supportive experience. The invoicing and payment process was fine, and the software itself had useful aspects, but the lack of timely, effective communication from support dampened my enthusiasm. If I were to describe the experience to a friend, I'd say that while the service had promise, the support side needs genuine improvement to be truly reliable for users like me.

    Ritika GeorgeGujarat, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy