Lack of ongoing proactive support diminished setup experience
I found the initial setup of the software fairly straightforward, with basic configurations completed within the first few days. However, what was missing during this period was an ongoing support process that proactively checked in to ensure each phase was running smoothly. The telephone support, when eventually contacted, provided helpful responses but only after I reached out myself, meaning much of the day-to-day integration concerns and adjustments were left unaddressed unless I initiated communication. This led to unnecessary delays as I needed to repeatedly explain my situation, which could have been avoided with a more structured follow-up schedule. Automatic updates functioned adequately without noticeable disruptions, so at least the software stayed current. The invoicing and payment procedures were standard and reliable, and while these aspects were handled well, the lack of comprehensive proactive assistance during the setup detracted from my overall experience. In summary, the support framework did not anticipate or resolve emerging issues outside of direct user requests, which I feel is a critical omission for users who might not be familiar with the full complexity of remote workflow software platforms. Thus, better continuity in communication would significantly improve the practicality and ease-of-use during the onboarding journey.