Finally got all set up, but it took time
My experience with the support and communication side of things was not the best. It took quite a while before I actually got everything going with the software. The onboarding flow was slow and it felt like I was waiting too long for responses each time I had questions. On the plus side, when support did reply over the phone, they were quite polite and tried to help as best as possible. But overall, the waiting game was frustrating, and I felt like things could have been smoother from the beginning. The software itself wasn't quite ready for my use until after a few days, which dragged the setup process longer than I expected. In the end, I did manage to start using the tools properly, but it was definitely a struggle to get there in the first place.