Day-to-day support feels mostly reliable, but needs tweaks
You handle day-to-day support reasonably well, though there are a few areas where the experience isn’t as smooth as it could be. It's not just the first call or interaction that matters, but how ongoing communication goes, and I find that most of the time your telephonic assistance is accessible and offers helpful guidance when I’ve hit a snag. However, occasionally there’s a delay in getting through to someone, which disrupts my work rhythm. The responsiveness generally improves as the week progresses, but waiting on hold can be frustrating especially when I just need a quick fix. Your priority assistance works well overall, but the ability to get quick updates or notifications about automatic changes is a bit limited, so sometimes I’m not sure if the software has updated or if a problem I’m facing is due to that. It would be great if your support could proactively inform users about relevant updates. Despite that, the daily interactions mostly leave me feeling supported and confident in continuing to use the software.