Support was not very helpful, to be honest
I have generally warm feelings towards people trying to help, but in this case, the telephonic support left much to be desired. Whenever I reached out for assistance with the call dialer or database features, the responsiveness felt slow and at times indifferent. Waiting on hold for extended periods without clear answers was frustrating, and it seemed the support team was either overwhelmed or not adequately trained in troubleshooting common user issues. Despite multiple attempts via phone, I often had to resort to looking up solutions on my own, which detracted from what I had hoped would be a supportive experience. The invoicing and payment process was fine, and the software itself had useful aspects, but the lack of timely, effective communication from support dampened my enthusiasm. If I were to describe the experience to a friend, I'd say that while the service had promise, the support side needs genuine improvement to be truly reliable for users like me.