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WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

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4 out of 5

Based on all 3,87,167 published WFHI Reviews.

2,90,437 of 3,87,167 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Bahut zyada mehnat ho gayi sign-up mein

    Maine support se baat ki par sab steps ekdum ulte-pulte lage. Pehle jo bata rahe the waise kaam bilkul ho hi nahi raha tha. Samajh nahi aa raha tha kya karein, baar-baar alag alag tarah se bataya ja raha tha, par na kuch clear hua na order mein. Wo training bhi jisme hona chahiye tha sequential guidance, vahan bhi sab ulta pulta mila. Dialer setup mein itna wait karni padti thi ki main frustration mein aa gayi thi. Jab support ko phone kiya toh baseline instructions dhohraaye gaye bina kisi nayi madad ke. Payment ka process bhi clear nahi tha, mujhe baar baar confusion hota raha. Bahut time waste hua aur lag raha tha ki main continuously back and forth kar rahi hoon bina kisi solution ke. Mujhe laga tha ye software mere liye kaafi asaan hoga, lekin har ek step ko samajhna bohot tough tha, aur koi coherent process follow nahi hua jo mujhe help kar sake.

    Sujata WadekarTripura, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support was okay, but frustrating too

    So, I reached out to their support a couple of times during the week because the dialer tool was acting up randomly. Honestly, the initial response was decent, quick enough to acknowledge my concern. But after that, the follow-up was slow and sometimes felt like I had to chase them repeatedly, which annoyed me quite a bit. They did manage to help me resolve my issue eventually, so that was good. However, I'm kinda hesitant if I want to rely on this support again in the future, given the back-and-forth lag. Overall, they’re decent but not exactly super dependable. Just wish it was smoother. Signing up and invoicing were straightforward, at least. So I guess not all bad, but I’m cautious about needing help next time.

    Kartik TalwarMaharashtra, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support thodi better thi, par communication mein dikkat bhi thi

    Jab mene pehle kisi aur similar software ka use kiya tha, toh unka support thoda fast aur more responsive lagta tha. Yahan, mujhe laga ki telephonic assistance kaafi hit or miss hai, kabhi question ka turant jawab milta toh kabhi thoda wait karna padta. Training sessions ki quality ok thi, par unka structure thoda confusing tha, matlab starting mein kaafi baar puchna padta how to proceed. Jo good baat lagi, woh yeh thi ki database feature thoda acha tha, trained hone ke baad mujhe kam se kam user interface samajhne mein problem nahi hui. Lekin phir bhi, jo mujhe lag raha tha software ke promises the, unmein thoda gap mila. Mera overall experience mixed raha; main keh sakti hoon ki agar aap ekdum beginners ho toh shayad thodi jyaada help chahiye hogi, par jis tarah ki support yahan thi, woh kuch situation mein help karegi, aur kuch mein nahi, matlab consistent nahi thi.

    Aarti YadavNagaland, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Perfect timing click nahi hua, thoda aur flexibility chahiye

    Jab support team ke hours dekh raha tha, toh laga ki waise mera kaam ke hours ke saath align karega. Lekin jab main kaafi der tak help lene ki koshish karta tha, toh pata chala support available nahi hota mere preferred time slots mein. Aksar wo log office hours mein hi active rahte, jo ki mere routine se match nahi karta. Agar aapko apni customer ka time dhyan mein rakhna hai toh shayad thoda zyada flexible hours rakhna hoga, taaki log apni working times ke hisaab se assistance le paen. Is wajah se kai baar mera kaam delayed hua ya mujhe questions ke jawab turant nahi mil paye. Jo samay pe support mila woh kaafi helpful tha, par ye mismatch ek clear issue hai jo experience ko thoda disrupt karta hai. Jab tak timing aur availability dono synchronize nahi honge, tab tak full confidence nahi aayega ki support ready rahega jab zarurat padegi.

    Harish ReddyTripura, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support took longer than I remembered

    Looking back at when I needed help, I realize the support was okay but not quite as quick as I wished. Initially, I had to wait longer on the call than I thought reasonable, which was frustrating because I really wanted to resolve my dialer and database questions fast. When answers finally arrived, they were helpful and solved the issue, so it wasn't a total loss. On the plus side, I noticed after some time that automatic updates meant I had fewer problems recurring from old bugs. That ease partly balanced the delayed support. The invoicing and signup process was straightforward, and I didn’t face delays there, which left me with mixed feelings. Had the support been a bit swifter, this could have been a better experience overall. Still, it’s clear they want to provide useful assistance, it just took longer than I hoped at the time.

    Divya MohantyGujarat, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    support thik hai overall but thodi slow responses

    Main generally support se thik experience rakhta hun WFHI ke saath. Jab bhi mujhe software ke kisi feature ke baare mein help chahiye hui, toh support team ko call kiya aur unhone koshish ki samjhane ki puri. Wo log generally polite aur helpful the, jo accha laga. Training ke dauraan bhi jab kuch confusion thi dialer aur database ka use karne mein, toh unhone patiently repeat kar ke explain kiya. Bas ek baat jo mujhe thodi ajeeb lagi wo yeh ki kabhi kabhi response thoda slow hota tha, matlab mujhe support calls mein thoda wait karna padta tha. Yeh samajhta hun ki busy schedule ki wajah se ho sakta hai, par agar quick replies milti, toh experience aur smooth ho jata. Sign-up process aur payment ke baare mein mujhe helpful emails mile aur wo clearly batate the ki agla step kya hai. Automatic updates bhi timely aaye aur bina interruption ke install ho gaye. Overall, main support system ko thik keh sakta hun, lekin ek do jagah thoda fast hone ki zarurat hai. Itna thik hai ki generally mujhe frustration nahi hui, par agar thoda aur responsive ho jaate toh aur accha hota.

    Farhan BharadwajChandigarh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support felt like a puzzle I had to solve alone

    I must say that my experience with support and communication was quite disappointing. The sequence of responses and the lack of proactive guidance made me feel like I had to piece everything together by myself rather than being genuinely supported. The training could only cover so much, and beyond that, I was often left navigating the software’s complexities without clear assistance. It felt as if the communication was reactive rather than structured, and that led to delays and confusion. The telephonic support was polite but limited in effectiveness since the team did not offer seamless handoffs or clear stepwise instructions. Overall, the whole process had a disorganized and somewhat frustrating feel to it, which diminished my confidence in using the platform to its full potential.

    Sahana AggarwalAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support ka wait aur help dono parallel tha

    I used the support multiple times aur overall mera experience mixed tha. Kabhi kabhi mujhe kaafi wait karni padti thi phone pe, jo thoda frustrating tha, especially jab data urgent chahiye tha database se. Par jab baat communication ki aati thi, to support staff kaise explanations dete they wo kaafi warm aur helpful tha. Main appreciate karta hoon ki baar baar same question puchna nahi padta, unka system efficient tha iss aspect se. Dialer tool kaafi reliable raha calling ke waqt, par kabhi kabhi software thoda slow response karta tha jo thoda distracting. Payment aur invoice process straight forward tha, usme koi dikkat nahi hui. Mujhe lagta hai ki support mein thodi aur speed honi chahiye but jo madad mili, wo valuable thi. Overall, good aur bad dono sides hain, lekin main aage bhi use karta rahunga definitely.

    Chetan WadekarManipur, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    worth it for patient users, not for rush

    Reflecting on my experience, the telephonic support and onboarding process had its highs and lows in terms of time taken. Initially, it felt like a slow start because aligning the software settings with my workflow required several back-and-forths with the support team. For someone who’s new to remote workflow software, this could feel frustrating due to the lapse before getting fully operational. However, after a couple of weeks, once the dialing tool and database features were smoothly integrated, I appreciated the thoroughness of the process. The support staff were patient and didn’t rush the explanations, which in hindsight was necessary for me. I'd say this software suit those who can afford the time to settle everything properly without jumping into it expecting immediate use. It might not suit someone who needs instant setup or quick answers because it took some time to get everything going properly with the automatic updates. So this experience will be best for people who prefer a careful and detailed launch rather than a quick fix.

    Aman SahniMaharashtra, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Setup experience puri tarah se smooth nahi tha

    Toh mujhe laga ki support aur communication ko lekar pura process thoda beech beech mein ruk gaya. Ha, setup ke dauran ek ya do baar mujhe turant help mili thi, jiska main shukriya karti hoon, par baaki sab zyada tar toh one-off interactions jaise lage, jahan se zyada support milna expected tha. Jo onboarding flow aur training sessions diye gaye they, woh theek thak the, par jab main software ke calling tools aur dialer features use karna chahti thi regularly, toh issues aaye jo baar baar samajhne par bhi theek se solve nahi hue. Automatic updates ki wajah se kabhi software glitch bhi hota raha, aur main har baar support ko contact karti rahi. Ye continuous assistance jo mujhe lagti thi chahiye thi, woh consistent nahi thi. Payment aur invoicing process complete hone mein samay laga, thoda frustrating tha poora experience. Overall toh main keh sakti hoon ki support aur communication ki facility jo expected thi, woh moujood nahi thi in practice, isliye pura experience thoda disappointing laga.

    Reema KaurMaharashtra, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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