Support took longer than I remembered
Looking back at when I needed help, I realize the support was okay but not quite as quick as I wished. Initially, I had to wait longer on the call than I thought reasonable, which was frustrating because I really wanted to resolve my dialer and database questions fast. When answers finally arrived, they were helpful and solved the issue, so it wasn't a total loss. On the plus side, I noticed after some time that automatic updates meant I had fewer problems recurring from old bugs. That ease partly balanced the delayed support. The invoicing and signup process was straightforward, and I didn’t face delays there, which left me with mixed feelings. Had the support been a bit swifter, this could have been a better experience overall. Still, it’s clear they want to provide useful assistance, it just took longer than I hoped at the time.