Support felt like a puzzle I had to solve alone
I must say that my experience with support and communication was quite disappointing. The sequence of responses and the lack of proactive guidance made me feel like I had to piece everything together by myself rather than being genuinely supported. The training could only cover so much, and beyond that, I was often left navigating the software’s complexities without clear assistance. It felt as if the communication was reactive rather than structured, and that led to delays and confusion. The telephonic support was polite but limited in effectiveness since the team did not offer seamless handoffs or clear stepwise instructions. Overall, the whole process had a disorganized and somewhat frustrating feel to it, which diminished my confidence in using the platform to its full potential.