Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,350 published WFHI Reviews.

2,91,301 of 3,88,350 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,212 matching

Back to the start of the list
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support and Communication: Helpful Yet Sometimes Slow

    Using the WFHI software over several weeks showed a mixed bag in terms of support and daily communication. On one hand, the telephonic support was generally friendly and ready to help, which I appreciated because it made me feel less stuck when my dialing setup got tricky. On the other hand, responses occasionally took longer than I expected, especially when dealing with more technical questions about database features and updates. It felt a bit inconsistent; some days, support was quick and thorough, while on other days, I had to wait or send follow-ups to get clear answers. This makes me wonder if the team is balancing many clients, which is understandable but still affects the experience. Sign-up, invoicing, and payment went smoothly for me, without any hitches, which was a positive aspect of the journey. So overall, I think support works well enough but might improve with quicker replies and perhaps more proactive follow-ups. As I think about continuing to use the software, these communication issues are something I keep in mind, since good support can really change how effective the tools feel day to day.

    Girish MankadHaryana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    frustrated and stuck because support hours dont match my work times

    Honestly, I never found support helpful coz their telephonic support wasn’t available when I needed it most. I am mostly working late nights and early mornings so when I tried to call them, they were always closed. I guess the support team might be fine for normal office hours but not for people like me who have odd timings. Signing up and invoicing was smooth though, but after that I got stuck using the dialer and database features because there was no one around to explain things clearly when I wanted help. The instructions in the training felt rushed and didn’t cover some key workflows I was trying to set up. The automatic updates came on their own without me knowing what changed, and without support to guide me through it, it was just confusing. Overall, it seemed like the system and the help weren’t in sync with the hours I was actually working, which really held me back from fully using the software.

    Damini ChaturvediChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    nothing really missing but could use some more clear process order

    I appreciated how friendly the support was when I called, luckily they walked me through the issues step-by-step but honestly the order in which I had to try things sometimes felt a bit random. For example, I was told to reset the dialer after checking my database sync but then had to go back and update settings first which seemed a bit backwards. The whole communication flow during the training was okay, and the people were polite, but it felt like if there was a little more clarity up front about the sequence of fixes or tasks, it would save a lot of back and forth. Also, while updates happen automatically they sometimes leave me wondering what actually changed, so maybe a quick summary before or after would help. It’s not a huge issue, just something that makes the overall process feel smoother rather than choppy. Despite that, getting the sign-up, invoice, and payment done was surprisingly simple which was nice. I mostly wanted to flag how the support steps though effective could be slightly better organized. Otherwise I feel pretty good using their software and training to manage my workflow. So yeah, good help but the flow could definitely be streamlined for less confusion.

    Chaitali MenonMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    I wasn’t that confident after all the support calls

    It took quite a bit of effort on my part to feel even somewhat confident that the support team understood my issues. Initially, I thought telephonic support would resolve everything quickly, but it felt like explaining the problem repeatedly to different people. Some of them did seem to try their best, yet the solutions given were occasionally too generic or required me to follow up with detailed explanations multiple times. I found the communication a bit patchy at times, which didn’t help my confidence grow. They did guide me through the invoice and payment steps without issues, so that part was straightforward. Training materials were informative but perhaps lacked the depth I needed to avoid relying on support calls so frequently. Maybe if the onboarding process had been more tailored, I wouldn’t have felt the need to keep asking the same questions. While the team stayed polite and patient, I remain unsure if next time I will get quicker resolution from them. Overall, support demanded more effort than I expected just to reach a moderate level of certainty.

    Payal DeshmukhPuducherry, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support me thoda guide kar de toh acha hota

    Overall, support theek thi but mujhe apne taraf se kaafi cheezein figure out karni padin training ke baad bhi. Initially simple lag raha tha process but jab practical use mein aaya toh kuch tools jaise dialer aur database integration ki assistance mujhe khud samajhni padi more than expected. Telephonic support satisfactory tha but mujhe lagta hai ki thodi aur proactiveness chahiye thi, jaise ki follow-up ya thoda detailed guidance initial period mein. Automatic updates smoothly ho jaate hain par kabhi-kabhi unke baad thoda confusion rehta ki ab kya naye features use karne hain, ye clarify karne wala koi quick note nahi tha. Payment aur sign-up process direct thi, koi jyada pareshani nahi thi wahan. Par overall experience mein yeh missing laga ki thode zyda step-by-step support mil jata toh mujhe jyada fast progress karne mein madad milti. Aaj main itna kahungi ki software achha hai, par support thoda aur accessible aur explanatory hota toh bahut madad hoti.

    Sarita PatilTripura, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Bahut asaan support, bilkul expectations ke opposite

    Jab main support ke baare mein soch raha tha, toh samajh raha tha ki mushkil hogi apne sawalon ka turant jawab milna, par actual mein experience ke baad main kahunga ki support bilkul aisa tha jo expect nahi kar raha tha. Telephonic support available tha wo bahut helpful aur quick tha. Jab bhi main apne database integration ke baare mein ya dialer ke setting mein kuch doubts poochta tha, mujhe zyada wait nahi karna padta tha aur unka jawab samajhne mein bhi asaani hoti thi. Pehle mujhe laga tha ki mujhe documentation aur software ke complex features ke wajah se bahut baar support ki zarurat padegi lekin training ke baad mujhe lagta hai ki yeh cheezein handle karna itna difficult nahi. Support team ne mere questions ko patience ke saath sunna aur clear guidance dena meri expectations se kaafi behtar tha. Is wajah se mujhe lagta hai ki main aage bhi confident hoon call karne ke liye jab bhi koi problem aaye. Overall, verdict simple hai: support bahut accessible aur responsive tha, jo maine expect nahi kiya tha.

    Akhil BiswasLadakh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    The setup was all hassle, no help

    I started with high hopes but immediately ran into problems that made the whole setup frustrating. The initial onboarding process was tedious and offered very little ongoing support after the first few steps. It felt like there was a one-off burst of assistance, but then everything went silent. I couldn't get clarity on what to do next and when I tried to get help, the support was slow and not very responsive. As a result, I was stuck with incomplete information and errors in the software that went uncorrected for days. The whole experience left me feeling like I was left to figure things out on my own with no real guidance. The calling tools and dialer kept malfunctioning each day without any timely fix from support. For a system that claims to ease remote workflow setups, this was disappointing; the process was anything but smooth or continuous. It drained my energy and made me question if investing any further time was even worthwhile.

    Diya KurupChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support tha simple, par mila jo chahiye tha

    Main asal mein jyada expectations nahi rakhta tha jab support ko call kiya, kyunki systems hamesha perfect nahi hote hain. Lekin jab kuch technical problems aaye during training access, support ne quickly react kiya without any unnecessary fuss. Jo chat aur telephonic help di gayi, wo convenient thi aur mere issue ko patiently dekha gaya. Main sach keh raha hoon, mujhe laga tha ki zyada complex process hoga with delays, par patience se connect karne par helpful response mila. Automatic updates thode inconvenience le ke aaye initially, lekin response mechanism kaafi smooth tha. Wo log genuinely madad kar rahe the is liye main apna impression positive keh sakta hoon. Agli baar bhi agar problem aayi toh yeh support system karunga approach.

    Neeraj DubeyRajasthan, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support me thoda aur samajh paata toh kaafi better hota

    Main yeh batana chahti hoon ki mujhe support mein bahut problem face karni padi. Jab bhi main help maangti thi, mujhe clear instructions nahi milti thi aur jo response milta tha, wo lagataar confuse karne wala tha. Jab tak main apne aap try karti hoon, thoda kaam ho jaata hai, par jab complex issue aata hai toh support team ka communication kaafi weak lagta hai. Mujhe lagta hai ki agar support staff thoda aur patiently aur samajhdari se baat karte toh main phir se help maangne ke liye tayar hoti. Abhi toh main soch rahi hoon ki agle baar zaroorat padegi par wo bhi thoda dar se, kyunki pata nahi kitni der tak samajhane ki koshish karenge. Onboarding aur software kaafi achha laga, par jab baat support ki aati hai toh waha pe definitely kami mehsoos hui, jo mera experience frustrate kar gaya.

    Nirali Mansi DuttaTripura, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support kaafi time leta hai samajhne me

    Jab main WFHI ki support ke liye pehli baar phone kiya, toh mujhe laga ki shayad wo meri problems jaldi solve kar denge, par actually process kaafi slow tha. Dialer setup ka issue tha jo mujhe thoda disturb kar raha tha, aur support staff ne patience se samjhaya, par pura problem thik hone me khaafi waqt laga. Shuru shuru me lag raha tha ki support ka process thoda complicated hai, aur mujhe kaafi baar explain karna pada ki kya problem aa rahi hai. Updates automatic aate hain, par kabhi kabhi lagta tha ki changes samajhne me mujhe thoda zyada time lagega, especially jab naye features add hote hain. Phir bhi, ek din laga jab maine support se apne issue ki saari baat achhe se samjhai, uske baad cheezein better chalne lagi. Telephonic help warm thi lekin thodi slow thi, toh agar aapko quick fix chahiye toh ye shayad ideal na ho. Sign-up aur invoicing ke process me koi dikkat nahi aayi, ye straightforward tha. Support kaafi time leta hai samajhne aur implement karne me, jo main dhyan rakhungi future reference ke liye.

    Supriya ThampiTamil Nadu, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy