nothing really missing but could use some more clear process order
I appreciated how friendly the support was when I called, luckily they walked me through the issues step-by-step but honestly the order in which I had to try things sometimes felt a bit random. For example, I was told to reset the dialer after checking my database sync but then had to go back and update settings first which seemed a bit backwards. The whole communication flow during the training was okay, and the people were polite, but it felt like if there was a little more clarity up front about the sequence of fixes or tasks, it would save a lot of back and forth. Also, while updates happen automatically they sometimes leave me wondering what actually changed, so maybe a quick summary before or after would help. It’s not a huge issue, just something that makes the overall process feel smoother rather than choppy. Despite that, getting the sign-up, invoice, and payment done was surprisingly simple which was nice. I mostly wanted to flag how the support steps though effective could be slightly better organized. Otherwise I feel pretty good using their software and training to manage my workflow. So yeah, good help but the flow could definitely be streamlined for less confusion.