frustrated and stuck because support hours dont match my work times
Honestly, I never found support helpful coz their telephonic support wasn’t available when I needed it most. I am mostly working late nights and early mornings so when I tried to call them, they were always closed. I guess the support team might be fine for normal office hours but not for people like me who have odd timings. Signing up and invoicing was smooth though, but after that I got stuck using the dialer and database features because there was no one around to explain things clearly when I wanted help. The instructions in the training felt rushed and didn’t cover some key workflows I was trying to set up. The automatic updates came on their own without me knowing what changed, and without support to guide me through it, it was just confusing. Overall, it seemed like the system and the help weren’t in sync with the hours I was actually working, which really held me back from fully using the software.