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4.0out of 5

4 out of 5

Based on all 3,84,054 published WFHI Reviews.

2,88,131 of 3,84,054 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Verified customerSupport and communication

    Definitely not happy with the support

    I tried to get help a few times but the response was always slow or I got no answer at all. It felt like I was left hanging mid way through my onboarding and the support team was not really interested in sorting out my problems. The training materials didn’t cover what I needed and when I asked on calls, I had to wait a long time just to get basic explanations. It made the whole thing frustrating especially because the software needed some setup which I couldn’t finish without help. Honestly, I expected better communication and faster support but it just wasn’t there for me at all.

    Ranjana DubeyBihar, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    not the quickest when it came to help

    My experience with the support team was a bit frustrating honestly. When I reached out by phone to ask about the dialer and database features, the response times were quite slow and it felt like the person I spoke to wasn’t fully prepared to resolve my issues right away. I did get the help I needed eventually, but I wouldn’t say it was prompt. The communication was polite but there were delays in following up on my queries. For someone trying to get things running efficiently, this lag was not ideal. The onboarding support especially could have been a little more responsive to my calls. Despite these issues, at least the support was consistent once it started. If you are expecting quick solutions this might be a downside to consider.

    Ameya RamanGujarat, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support was helpful but process order thoda ajeeb tha

    Mujhe lagta hai ki telephonic support thik tha agar aap specific queries ke liye call karo, lekin overall jo process follow karvayi gayi thi, uska order thoda confusing tha. Ek particular moment yaad hai jab mujhe pehle training complete karna tha aur fir software use karna tha, par support ne pehle software ka setup karvane ko kaha aur phir training ka link diya. Yeh mere liye thoda out of sync laga kyunki mujhe training ke samajh me aa nahi raha tha ki mujhe kis step pe allow kiya jayega dialer use karne ke liye. Baaki sab steps vague thi, mujhe puri kahani samajhne ka time chahiye tha, jo frustrating tha. Support ke positive point yeh tha ki woh patiently baat karte the aur courteous the. Par step sequence better hota toh zyada clear hota process, especially jo log naye hote hain.

    Manisha KapadiaLadakh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Support had some good points but mostly frustrating experience

    I found the telephonic support to be quite frustrating overall. On the positive side, when I did get through to support, the staff tried to help and appeared knowledgeable. However, I faced an excessive amount of repetition. Every time I called back, I had to explain my issue from the beginning, which took considerable time and drained my patience. Often, I was kept on hold for long periods waiting for someone available. This not only delayed resolving my problem but made me question the efficiency of the communication system. Additionally, follow-ups seemed to be lacking. I expected a more streamlined experience where once my query was registered, I wouldn’t have to repeat everything. In conclusion, while there were moments of helpful interaction, the waiting and repeating outweighed the positives and left me quite disappointed with this aspect of the service.

    Vinita BakshiTelangana, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Expected clearer explanations, but support did well

    When I first reached out to support, I expected pretty straightforward answers to my questions about using the software efficiently. I was a bit worried that the explanations might be overly technical or vague, which is often the case with tech products. However, the support team communicated clearly and walked me through the steps I needed to take, especially around the dialer features and using the database. Compared to my expectations, the clarity was better than I thought it might be. Still, there were moments when I wanted more detailed information or examples to fully grasp certain updates or functions. The explanations sometimes felt a bit rushed or simplified, which made me feel that there was more under the surface I hadn’t fully understood yet. So, while the support was accessible and friendly, it didn’t quite reach the level of thoroughness I hoped for. Overall, I’d say I got sufficiently clear guidance but with room for a little more depth in communication. This leaves me optimistic yet aware that there might be some learning curve ahead despite the available help.

    Neha BorkarMadhya Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Helpful support, but had a wait

    While the support team was very helpful when I reached out for assistance, I did have to wait a bit longer this time than I expected. However, once I got connected, the answers provided were clear and resolved my issues quickly. In future, I might reach out for help again but would hope for a quicker response next time.

    Emily ParkerLakshadweep, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Expected clear guidance, got confusing messages instead

    I expected the support team to clearly explain the steps for setting up the calling tools and using the database effectively. Instead, I found the instructions vague and sometimes contradictory, which was frustrating because I wanted to get started quickly without having to guess or restart the process multiple times. The telephonic support ended up causing more confusion as the explanations were often rushed or too technical without necessary simplifications. This lack of clarity meant I couldn’t make proper use of the dialer or automatic updates as planned. The onboarding also felt incomplete since no one seemed to follow up after my initial questions. Overall, the communication didn’t meet my expectations at all and made me question continuing with the service since I couldn’t get the help I needed where it mattered most.

    Anita BhonsleTamil Nadu, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Kitne din lage shuru karne mein? Thoda zyada

    Honestly, software shuru karne mein mujhe thoda time laga, matlab maybe zyada. Pehle toh sign-up aur payment process clear tha, par phir training se lekar dialer use karne tak thoda sa slow feel hua. Training videos theek thi, par actual main ready hone mein thoda interruption aya kyunki kuch features jaise calling tools aur database integration ko samajhne mein thoda waqt lagta raha. Support team ko phone kiya tha, aur woh help karne mein toh fauran nahi aaye, thoda time guzra baat banne mein. Lekin baad mein sab sahi hua, aur automatic updates se bhi wajah abhi tak gadbad nahi ayi hai. Matlab seedha seedha bole toh, start hone mein thoda zyada time aur patience chahiye tha, par ho gaya toh acha laga. Agar main compare karun toh thoda jaldi hone ka chance hona chahiye tha, par phir bhi ab main software ache se use kar rahi hoon aur support thoda der mein sahi se karta tha.

    Indira Naveen VaidyaKerala, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Just 20 minutes to get complete help, bhai!

    Mujhe WFHI support se baat karni thi aur main soch raha tha ke poora din jayega, par sirf 20 minutes main mera sara sawaal solve ho gaya. Jo training aur documentation mile they, usse mujhe kaafi clarity mili, par jab bhi kuch confusion aaya, to support team ne turant, politely jawab diya. Dialer aur database ke bare mein jo bhi doubts the, wo easily clear ho gaye, aur main apne kaam ko confidently setup kar raha tha. Automatic updates bhi saath mein smoothly chal rahe they, bina kisi interruption ke. Mujhe laga ki sign-up aur payment process bhi kaafi straightforward tha, jisme koi bhi jyada dikkat nahi aayi. Overall, support ne mera time bachaya, aur main ab zyada achhi tarah se future mein software ka use karne ko ready hoon. Bahut help mili, main definitely recommend karunga.

    Vijay NadkarniSikkim, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support mein quick response sabse alag laga

    Support team se baat karne mein asaani thi. Jab main database feature aur dialer setup ke baare mein help chah raha tha, toh mujhe jaldi se relevant information mil gayi. FAQ section kaafi organized tha, jisme mainly technical queries ke jawab acche se diye gaye the. Invoicing ke baare mein bhi perfectly samajh aya ki payment cycle kaise chalti hai. Par ek baar mujhe telephonic support lene mein thoda wait karna pada, jo ki easy process mein thoda problem laga. Training ke part mein bhi communication clear tha lekin kabhi kabhi thoda slow response mila. Kaafi baar main chat ke through solutions mil gaye, jisse mujhe thoda convenience mila. Overall, support aur communication se mujhe zyada issue nahi hua lekin agar response time thoda aur improve ho toh customer experience aur better ho sakti hai. Jo bhi queries thi unka solution mil gaya aur ye baat help karti hai work flow mein.

    Tushar ThakurUttarakhand, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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