Support was helpful but process order thoda ajeeb tha
Mujhe lagta hai ki telephonic support thik tha agar aap specific queries ke liye call karo, lekin overall jo process follow karvayi gayi thi, uska order thoda confusing tha. Ek particular moment yaad hai jab mujhe pehle training complete karna tha aur fir software use karna tha, par support ne pehle software ka setup karvane ko kaha aur phir training ka link diya. Yeh mere liye thoda out of sync laga kyunki mujhe training ke samajh me aa nahi raha tha ki mujhe kis step pe allow kiya jayega dialer use karne ke liye. Baaki sab steps vague thi, mujhe puri kahani samajhne ka time chahiye tha, jo frustrating tha. Support ke positive point yeh tha ki woh patiently baat karte the aur courteous the. Par step sequence better hota toh zyada clear hota process, especially jo log naye hote hain.