Expected clear guidance, got confusing messages instead
I expected the support team to clearly explain the steps for setting up the calling tools and using the database effectively. Instead, I found the instructions vague and sometimes contradictory, which was frustrating because I wanted to get started quickly without having to guess or restart the process multiple times. The telephonic support ended up causing more confusion as the explanations were often rushed or too technical without necessary simplifications. This lack of clarity meant I couldn’t make proper use of the dialer or automatic updates as planned. The onboarding also felt incomplete since no one seemed to follow up after my initial questions. Overall, the communication didn’t meet my expectations at all and made me question continuing with the service since I couldn’t get the help I needed where it mattered most.