Support had some good points but mostly frustrating experience
I found the telephonic support to be quite frustrating overall. On the positive side, when I did get through to support, the staff tried to help and appeared knowledgeable. However, I faced an excessive amount of repetition. Every time I called back, I had to explain my issue from the beginning, which took considerable time and drained my patience. Often, I was kept on hold for long periods waiting for someone available. This not only delayed resolving my problem but made me question the efficiency of the communication system. Additionally, follow-ups seemed to be lacking. I expected a more streamlined experience where once my query was registered, I wouldn’t have to repeat everything. In conclusion, while there were moments of helpful interaction, the waiting and repeating outweighed the positives and left me quite disappointed with this aspect of the service.