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4.0out of 5

4 out of 5

Based on all 3,88,261 published WFHI Reviews.

2,91,225 of 3,88,261 reviews include a verification label.

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WFHI Reviews

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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support took time but eventually stood out

    I would say the support took longer than I expected to get fully up and running with the software, which was a bit frustrating at first. Despite the initial wait, once they responded, their help was thorough and covered all the issues I faced with training and dialer use. This patience and depth of communication really stood out as a positive. The training sessions were detailed but could have been quicker in their delivery. Automatic updates ran smoothly in the background, which kept the software stable without me needing to intervene. Overall, though the wait was somewhat long, the quality of support redeemed the delay, and I felt guided through the process. This made me more confident about continuing with the software and applying it to my remote workflow after the initial hurdles.

    Tanuja RathoreRajasthan, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Support fits most days but could extend hours

    I’ve generally found the telephonic support quite dependable and aligned well with the hours I am actually working. It’s comforting to know that if I hit any issues with the calling tools or database, I can reach out during the typical business hours without much trouble. However, occasionally I needed assistance outside these core hours, especially when my workload shifted or I checked in late evenings. That’s when I found the availability somewhat limited, and it felt a bit frustrating. Still, the quality and warmth of the help provided during reachable hours is noteworthy. The team is patient and clear, which makes a difference in feeling supported remotely. I would appreciate slightly extended support timing, but overall, the scheduling works suitably given the nature of remote operations and the training materials also help alleviate pressure for immediate assistance.

    Lakshmi BhallaUttar Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support had its moments, but overall was disappointing

    Initially, I thought the telephonic support could help when my dialing tool stopped working properly after an update. I contacted them and found the agent fairly polite and trying to assist, which I appreciated. However, the responses were slow and not very helpful—sometimes I had to repeat the issues clearly multiple times. They eventually scheduled remote troubleshooting, but it was patchy and did not fully solve the problem. Meanwhile, the automatic updates kept installing, often disrupting my workflow because the software behaved unexpectedly afterward. The database feature was fine, allowing me to keep my contact lists accessible, but it did not outweigh how much time was lost dealing with support. Onboarding felt clunky since the tutorial videos glossed over some key details of using the dialer efficiently under live conditions. Also, invoicing was somewhat confusing at first, as I didn’t know when payments were due, though the digital invoices themselves were clear enough. The overall experience was a mix of decent technology but poor communication and follow-up from support, which was frustrating when urgent issues arose. It felt like the support system wasn’t fully prepared for real troubleshooting.

    Sarita UnnikrishnanTelangana, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Feeling Mostly Confident With Few Lingering Doubts

    By the time I finished interacting with the support team and using the system for a bit, I felt mostly confident about how things were going, though a few things made me hesitate a little. The telephonic support was quite responsive, and the staff explained the details patiently, which reassured me that help would be available if needed. Still, some of the more technical details about the calling tools and the dialer were a bit tricky, and I wasn't completely sure if I understood everything properly by the end of the conversation. The invoicing and payment process went smoothly without issues, giving me fewer things to worry about. The automatic updates seemed to keep the software current, so that's a plus. I guess I am in a good position overall, though I might feel more confident once I've used all the features more extensively and gotten used to them in daily workflow.

    Rakesh SippyMizoram, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Setup araam se hona chahiye tha, par final outcome theek tha

    Maine WFHI ka use karte waqt ye dekha ki start hone me thoda zyada time laga. Jab sign-up kiya toh payment aur invoicing ka process acha tha, par training aur onboarding steps thoda lamba chala. Initial training sessions samajh me aaye, lekin continuous telephonic support lene mein thoda time waste hua. Maine support team se kuch baar baat ki, par response mein kabhi delay tha, kabhi process ko dubara samjhana para. Automatic updates ne kuch features change kar diye jo mujhe turant samajh nahi aaye. Dialer aur calling tool ke workflow pehle thode se slow chal rahe the, phir dheere-dheere theek hue. Overall, despite delays and some communication lags, main khush hoon ki final setup ready hua aur main chalana start kar paya. Agar setup aur support speedy hote, toh itna stressed feel nahi karta. Par jaise bhi tha, result mujhe kaam chalane ke layak mila.

    Nilesh DixitMeghalaya, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    You deliver fast support but some processes could improve

    I have tried other remote workflow platforms before, and you definitely stand out in terms of quick and friendly telephonic support. It’s easy to reach out, and your team usually understands my problem without much back-and-forth. That side of your service is very impressive. However, the onboarding flow could be better designed. While your software is powerful and the training is thorough, the sequence of certain steps left me feeling a bit confused. For example, trialing some calling features before setting up the database felt backwards compared to other tools I used. Also, automatic updates sometimes changed interface elements without warning, causing a bit of frustration. I hope you can smooth out those kinks because your support is already a solid strength. Overall, I would say the great telephonic assistance somewhat balances the confusing onboarding aspects, and the software’s capabilities make it worth engaging with your services.

    Vijay MahajanLakshadweep, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    The moment support completely failed me

    It was a particularly frustrating experience with the support when they failed to address a critical issue repeatedly. I spent endless minutes explaining my problem with the dialer tool over the phone, only to be passed on to different representatives who didn’t seem to know the details. The waiting times were long and the repetition was exhausting. I recall one specific instance when I was put on hold for more than 20 minutes, just to be disconnected. That was the moment it all clicked — this support system wasn’t designed to help efficiently at all. The rest of the time felt just as vague, with answers that didn’t quite fit the problem I was trying to solve. Onboarding was also a mess because no detailed guidance was provided, making me feel stuck. Even sign-up and payment weren’t as smooth as expected. Using the software felt more like a burden because issues piled up and no timely assistance came through. I honestly felt that the entire setup—including the communication and support—let me down multiple times and that was perhaps the biggest disappointment overall. It’s disheartening when a service you rely on constantly fails at this level.

    Dinesh MohanWest Bengal, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Felt supported, with a little frustration

    Mujhe support experience theek laga, kyunki jab bhi maine samasya uthai, mujhe response mila. Par kabhi kabhi answers utne detailed nahi the jitne maine expect kiye the, jo thoda frustrating tha. Lekin overall, response time accha tha aur mujhe feel hua ki meri help ho rahi hai.

    Divya SinghAndhra Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support ki taraf se waiting zyada thi

    Main generally positive hoon software ke design ke liye, lekin support mein kaafi patience lagti thi. Jab main help maanga, mujhe baar-baar apni problem explain karni padti thi, matlab har baar repeat karne ka time waste hua. Kabhi kabhi lines busy milti thi aur loop mein wait karna padta tha. Yeh cheez thodi irritate karti thi kyunki main jaldi solution chah raha tha phone tool aur dialer setup ke liye. Training sessions theek thaak thi, par thoda slow tha process. Jo database feature hai, usko samajhne mein bhi initial thodi confusion hui, phir se poochna pada support ko. Automatic updates ka impact to acha tha, kuch naye handy features aaye jo kaam ko aasan banate hai. Billing aur invoice clear the, payment process bhi fairly easy tha. Overall agar support thoda responsive hota toh better experience hota, warna software theek hai aur use karna comfortable hai.

    Tarun BhaveAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    I’m not planning to try this support again

    I reached out to their support team hoping to get some help with an issue I faced using the dialer, but honestly, it was frustrating from start to finish. The communication was slow and not very clear, which made it hard even to explain the problem properly. I did get some answers, but they didn’t really resolve the issue, leaving me unsure if future calls to support would even be worthwhile. I might consider giving it another shot if the problem happens again, but right now I’m not confident it will be much different next time. The person on the phone was polite enough, so that was at least a small positive point in the whole negative experience. Overall, the entire support setup felt inefficient and left me more confused than reassured. Even though I know support is supposed to be there to help, this time it didn’t fulfill its purpose for me. I haven’t ruled out trying it again if absolutely necessary, but I would be looking for other forms of help first before making that call. This was definitely a disappointment for what should have been a straightforward process.

    Mihir NagarajanKerala, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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