The moment support completely failed me
It was a particularly frustrating experience with the support when they failed to address a critical issue repeatedly. I spent endless minutes explaining my problem with the dialer tool over the phone, only to be passed on to different representatives who didn’t seem to know the details. The waiting times were long and the repetition was exhausting. I recall one specific instance when I was put on hold for more than 20 minutes, just to be disconnected. That was the moment it all clicked — this support system wasn’t designed to help efficiently at all. The rest of the time felt just as vague, with answers that didn’t quite fit the problem I was trying to solve. Onboarding was also a mess because no detailed guidance was provided, making me feel stuck. Even sign-up and payment weren’t as smooth as expected. Using the software felt more like a burden because issues piled up and no timely assistance came through. I honestly felt that the entire setup—including the communication and support—let me down multiple times and that was perhaps the biggest disappointment overall. It’s disheartening when a service you rely on constantly fails at this level.