You deliver fast support but some processes could improve
I have tried other remote workflow platforms before, and you definitely stand out in terms of quick and friendly telephonic support. It’s easy to reach out, and your team usually understands my problem without much back-and-forth. That side of your service is very impressive. However, the onboarding flow could be better designed. While your software is powerful and the training is thorough, the sequence of certain steps left me feeling a bit confused. For example, trialing some calling features before setting up the database felt backwards compared to other tools I used. Also, automatic updates sometimes changed interface elements without warning, causing a bit of frustration. I hope you can smooth out those kinks because your support is already a solid strength. Overall, I would say the great telephonic assistance somewhat balances the confusing onboarding aspects, and the software’s capabilities make it worth engaging with your services.