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Based on all 3,87,928 published WFHI Reviews.

2,90,984 of 3,87,928 reviews include a verification label.

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WFHI Reviews

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  • 2 out of 52 of 5Verified purchaseSupport and communication

    confusing to find support answers, ended up unresolved

    I tried to get help with some questions about the database integration but finding the right support was tricky. At first, I searched the portal documentation but it was somewhat vague on the update process. Then I called telephonic support and had to navigate through multiple menu options before reaching someone. The person I spoke to was polite but didn’t seem fully prepared to address my issue. I spent quite a bit of time explaining my problem several times only to be told they'd escalate it without a clear timeline. In the end, I was left without a satisfactory resolution which made me disappointed with the overall communication and support experience.

    Pankaj TalwarTelangana, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support me samajh aayi bas ek baat

    Support se baat karte waqt sab thik tha but clarity thodi missing thi. Wo jo dialer setup ki tareeke ke baare mein mujhe bataya gaya tha, usmein kuch confusion reh gaya. Phir bhi, training ke dauran jo main cheez repeat hui wo ye ki updates regular milte rahenge jo helpful tha. Lekin telephonic support mein baar-baar wohi baatein repeat karni padti thi, jo thoda frustrating tha. Par main ye bhi samajhta hoon ki har product ke instructions itne clear nahi hote initially. Mujhe laga ki software ke database feature ka use training ke baad better samajh aaye ga, par abhi thoda mushkil lag raha hai. Overall, support acha tha but expectation jitni clear instructions ki thi wo thodi kam thi.

    Vishal Farida ShettyChhattisgarh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Kabhi clear hua, kabhi laga sab repeat ho raha hai

    Main soch rahi thi ki support thodi better hogi par kabhi kabhi wait karna padta tha jab call connect hoti thi. Aur ye baar-baar usi baat ko samjhane ka process thoda frustrating tha. Lekin ek din laga ki finally jo samasya thi woh samajh mein aayi, support team ne patience dikhaya aur achha samjhaaya, toh feeling thi ki shayad ye system work karega. Lekin phir kabhi software update ke baad kuch features kaam nahi kar rahe the, toh fir se baar-baar call karni padi support ko. Jahan tak onboarding ki baat hai, woh thoda slow tha par understandable tha mujhe. Payment aur invoicing mein koi major problem nahi aayi, woh kaafi simple aur clear tha. Matlab experience mila mix, kabhi smooth toh kabhi repeatation aur thodi der lagti thi, par totaltally frustrating nahi tha. Ye thoda sa patience ke saath manage kiya ja sakta hai, bas expectations ko thoda samajhna zaruri hai, varna wo baar-baar call karna aur wait karna tiring hota hai.

    Aarti GoswamiUttarakhand, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support samjha nahi paaya, kaafi ajeeb laga

    Main soch rahi thi ki jab main support se baat karungi toh sab kuch clear ho jaayega, par aisa bilkul bhi nahi hua. Waise toh support team phone par available thi, lekin unki baatein clear aur samajhne mein aasaan nahi thi. Bar bar mujhe wahi baat sunni padti thi, jisse frustration badh gayi thi. Training ke dauraan bhi jo steps diye the, woh thode confusing the aur mujhe laga unhone mujhe sidha sidha samjhaaya hi nahi. Wo baar baar technical baatein karte rehte, par simple tarike se explain karna unhone zaroori nahi samjha. Aur jab maine unse kaha ki mujhe thoda simple language mein samjhayein, toh wo bhi utne helpful nahi lage. Yeh sab sun ke mujhe hairani hui ki itni modern software ke liye jo telephonic support deni chaiye, wo itni bhi achhi nahi thi. Shahad mujhe hi time laga yeh samajhne mein ki main unse seedi help expect nahi kar sakti thi.

    Ramya Ritika MishraTripura, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support ka fayda hua, shayad aage bhi hoga

    Mujhe lagta hai ki jab main Support se baat karta hoon, toh mera kaam thoda asaan ho jata hai. Matlab, kabhi kabhi jo issues hoti hain software ke andar, unke baare mein main khud confuse ho jaata hoon, lekin jab support team ko call karta hoon toh woh samjha dete hain. Shayad main kabhi kabhi dubara bhi unse help lunga. Kya pata, agar naye features aaye ya kisi update ke time kuch ajeeb ho jaye, toh fir wapas contact karna padega. Mujhe yeh bhi lagta hai ki woh log mere sab sawaalon ke jawab dene ki koshish karte hain, aur dialer ya database ke use mein jo dikkat aati hai, usme guide karte hain. Haan, kabhi kabhi main khud bhi thoda troubleshoot karta hoon, par jab frustrated ho jaata hoon toh support kaafi madadgar sabit hota hai. Payment aur invoice process bhi simple laga, toh usme zyada dikkat nahi hoti. Toh mera overall outcome yeh hai ki support ke bin thodi mushkil hoti, aur ho sakta hai ki main aage bhi unki madad ka istemal karta rahunga. Bas thoda sa doubt hai ki next time procedure utna hi smooth rahega ya nahi, lekin abhi tak ka experience theek tha.

    Bimal BabuRajasthan, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Pichle tools se behtar hai, main dobara karunga use

    Maine pehle bhi dusre remote workflow software use kiye the, par WFHI ka support system unse better laga. Jab bhi mujhe help ki zarurat padti thi, wo log zyada patiently samjhate the aur call par achha response mila. Pehle wale software mein kabhi kabhi support available nahi hoti thi ya bohot fix time pe, jo mere liye inconvenient tha. Yahan flexibility thi aur jaldi baat kar sakta tha, jo kaam karne mein madadgar tha. Software ke automatic updates bhi smoothly hote hain, isse continuously naye features milte rahete hain bina interruption ke. Sign-up aur payment process bhi kaafi straight forward tha, mujhe jyada samajhne ki jarurat nahi padi. Agar mujhe phir se remote work ke liye koi software chahiye, toh main definitely WFHI ko fir se choose karunga because overall experience acha tha aur workflow mein zyada help mili.

    Tushar ChandranArunachal Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support took way longer than what I expected

    I’ve used other support systems before, and generally the help comes through fairly quickly, maybe with some hold time but nothing too frustrating. Here though, the telephonic support took much longer, which was really inconvenient. I appreciate that the staff tried to be helpful and explained steps clearly, but the waiting times between calls and sometimes having to repeat my issue were draining. Compared to my past experience, I expected faster resolution or at least a callback. The knowledge shared was useful when I finally got through but the whole thing felt slow overall. While the updates to the software were automatic and reduced some issues, the pace of support and the communication delays meant I had to spend extra time figuring things out myself. Unfortunately, this made me less confident continuing to rely on WFHI’s support for complex issues.

    Aditi GokhaleWest Bengal, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support communication took quite some effort daily

    Using WFHI's tools day to day has been a bit of a mixed bag, especially when it comes to support and communication. Initially, the setup and onboarding seemed okay, but as the days went on, I found that the system behaved inconsistently. I sometimes struggled to get a clear answer when I faced issues with the calling tools or the dialer. Support responses were not always prompt, and sometimes I felt like I was going in circles trying to describe the problem again and again. That said, I will admit the database feature itself seems fairly reliable, so that part was a positive. However, any time things went wrong, getting them fixed felt like a slow process that required multiple calls or emails, which wasn't ideal. The priority assistance didn’t always feel very reachable on the busier days, which left me a bit frustrated. The invoicing and payment process was fine enough, with everything documented clearly and updated automatically, so that part worked without issues. Despite the support challenges, I did appreciate the training materials; they helped me work independently for the most part during routine tasks. Overall, using the tools was doable but not without some stress, mostly caused by the communication gaps and delays in getting help when needed.

    Varsha NarayananTripura, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    The endless effort it took to finally get started

    I have to say, getting things going with WFHI software was just not smooth for me. Right from the start, the onboarding flow felt overly complicated and slow. I kept waiting for essential features to activate, but they simply never did on time. Even when I reached out for telephonic support, the responses were delayed and didn’t really solve the issues. I expected the setup to take a day or two at most, but it dragged on for over a week with no clear updates or progress. Trying to use the database and dialer tools before full onboarding felt frustrating because many features were unavailable or locked. Automatic updates didn’t seem to help either, sometimes breaking features that were barely working. Honestly, the whole experience so far has been more stressful than productive, and I’m still struggling to get the software running as promised.

    Raj SehgalAndhra Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Didn’t expect the software to manage errors as cleanly as it did

    During the week, when I faced an issue with the dialer unexpectedly dropping calls, I submitted a request through their support line. I was surprised that the resolution process was quite straightforward. They walked me through a reset and checked my settings step by step. Even though it took a few attempts to get the dialer stable, they didn’t escalate the matter unnecessarily or provide vague answers. What surprised me most was how the automatic updates rolled out fixes to some background bugs without any intervention needed from my side. It felt like the support and software updates worked hand in hand to handle problems.

    Vivek GoswamiKarnataka, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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