Kabhi clear hua, kabhi laga sab repeat ho raha hai
Main soch rahi thi ki support thodi better hogi par kabhi kabhi wait karna padta tha jab call connect hoti thi. Aur ye baar-baar usi baat ko samjhane ka process thoda frustrating tha. Lekin ek din laga ki finally jo samasya thi woh samajh mein aayi, support team ne patience dikhaya aur achha samjhaaya, toh feeling thi ki shayad ye system work karega. Lekin phir kabhi software update ke baad kuch features kaam nahi kar rahe the, toh fir se baar-baar call karni padi support ko. Jahan tak onboarding ki baat hai, woh thoda slow tha par understandable tha mujhe. Payment aur invoicing mein koi major problem nahi aayi, woh kaafi simple aur clear tha. Matlab experience mila mix, kabhi smooth toh kabhi repeatation aur thodi der lagti thi, par totaltally frustrating nahi tha. Ye thoda sa patience ke saath manage kiya ja sakta hai, bas expectations ko thoda samajhna zaruri hai, varna wo baar-baar call karna aur wait karna tiring hota hai.