Support took way longer than what I expected
I’ve used other support systems before, and generally the help comes through fairly quickly, maybe with some hold time but nothing too frustrating. Here though, the telephonic support took much longer, which was really inconvenient. I appreciate that the staff tried to be helpful and explained steps clearly, but the waiting times between calls and sometimes having to repeat my issue were draining. Compared to my past experience, I expected faster resolution or at least a callback. The knowledge shared was useful when I finally got through but the whole thing felt slow overall. While the updates to the software were automatic and reduced some issues, the pace of support and the communication delays meant I had to spend extra time figuring things out myself. Unfortunately, this made me less confident continuing to rely on WFHI’s support for complex issues.