Support samjha nahi paaya, kaafi ajeeb laga
Main soch rahi thi ki jab main support se baat karungi toh sab kuch clear ho jaayega, par aisa bilkul bhi nahi hua. Waise toh support team phone par available thi, lekin unki baatein clear aur samajhne mein aasaan nahi thi. Bar bar mujhe wahi baat sunni padti thi, jisse frustration badh gayi thi. Training ke dauraan bhi jo steps diye the, woh thode confusing the aur mujhe laga unhone mujhe sidha sidha samjhaaya hi nahi. Wo baar baar technical baatein karte rehte, par simple tarike se explain karna unhone zaroori nahi samjha. Aur jab maine unse kaha ki mujhe thoda simple language mein samjhayein, toh wo bhi utne helpful nahi lage. Yeh sab sun ke mujhe hairani hui ki itni modern software ke liye jo telephonic support deni chaiye, wo itni bhi achhi nahi thi. Shahad mujhe hi time laga yeh samajhne mein ki main unse seedi help expect nahi kar sakti thi.