2 out of 52 of 5Verified purchaseSupport and communication
confusing to find support answers, ended up unresolved
I tried to get help with some questions about the database integration but finding the right support was tricky. At first, I searched the portal documentation but it was somewhat vague on the update process. Then I called telephonic support and had to navigate through multiple menu options before reaching someone. The person I spoke to was polite but didn’t seem fully prepared to address my issue. I spent quite a bit of time explaining my problem several times only to be told they'd escalate it without a clear timeline. In the end, I was left without a satisfactory resolution which made me disappointed with the overall communication and support experience.