Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,87,909 published WFHI Reviews.

2,90,969 of 3,87,909 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,106 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support theek tha, try karungi phir bhi

    Support aur communication ko lekar mera experience mixed raha lekin overall theek tha. Jo maine expect kiya tha usse support thodi kam responsive lagi kabhi-kabhi, aur jo telephonic assistance mili usmein thodi delays thee, par jab baat bani toh helpful thi. Training ke dauran jab mujhe queries thi, toh responses samay par nahi mile, thoda late tha. Par software ki automatic updates ka process smooth tha, jo accha laga. Sign-up aur payment process mein koi badi dikkat nahi aayi toh usmein koi problem nahi thi. Jo mujhe lagta hai, wo hai ki thoda aur zabardast communication hota toh accha rahta par jis hisaab se ye chal raha hai, mai ise dubara try karungi. Thoda aur expect karungi ki next time thoda support mein tez improvement ho, par filhaal ke liye chalta hai.

    Ishita PatelBihar, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support was slow with too much waiting

    I found the telephonic support and communication quite frustrating because of the excessive waiting and repetition involved. Every time I called, I had to explain my issue again and again, which took a lot of time. On the positive side, the staff were polite and tried to help, but I just couldn’t get the swift answers I needed. Also, the automatic updates sometimes caused inconvenience during important tasks. The invoicing process was standard, and I didn’t face much problem signing up and making payments. The dialer and database features were okay but didn’t impress me enough to counterbalance the slow support. I was left with the verdict that while there was some effort from their side, the overall experience felt tedious because of overlong hold times and repeated explanations that wasted precious working minutes.

    Aneesh Harsha VasudevanBihar, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support took a bit longer than expected to get me going

    I remember when I first signed up and started the onboarding, it wasn’t as straightforward as I hoped. The initial setup and training material were available, but it took some time before I could get clear answers from support to move forward confidently. At times, I felt like I was waiting for a proper response or call back, which slowed down the start of my usage period. While the telephonic support was ultimately helpful, the delay made the process feel a little drawn out and sometimes uncertain. Invoicing and payment went smoothly enough, and the calls and database followed afterward, but that early lag made me question if everything would flow as expected. I think a quicker initial response or more proactive check-ins could have made a difference. Still, once I got past that bit, the support was quite good as I progressed.

    Ishita BabuUttarakhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support se madad leni padegi hi

    Main sach batata hoon, support system absolutely frustrating tha. Jab bhi maine contact kiya toh lagta tha ki woh meri baat ko seriously nahi le rahe hain. Har baar mujhe apni problem repeat karni padti thi, aur koi permanent solution nahi milta tha. Yeh jo support hai, main future mein bhi ise use karunga toh bhi lagta hai same problems hi aayengi, kyunki unke process bohot slow aur unresponsive hain. Dialer aur calling tools mein technical issues aaye, par jab main unke support ko call karta toh ya toh response late aata ya generic advice milti jo meri problem solve nahi karti thi. Isi wajah se main frustrated hoon aur believe nahi karta ki next time unse madad mil paayegi bina kisi aur issue ke. Mujhe lagta hai ki yeh software acha to hai, par customer support jo hai woh poora weak hai. Sign-up aur payment process theek tha, par jab problem ho toh koi proper telephonic support nahi milta. Isliye main bas itna kahunga ki agle time support chahiye hoga toh shayad main dusri jagah bhi dekhun.

    Prakash Rakesh MohantyChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Overall laga jeb thoda tight aur confusing

    Dekho yaar, support dhundne mein main itna lucky nahi rahi. Pehle toh kabhi phone uthate hain, kabhi nahin. Jab uthate bhi hain toh kuch pata lagta hai kuch nahi. Chat mein baat karte samay bhi mujhe baar baar repeat karna padta tha apna problem. Thoda frustrating toh hua hi, par haan, ek cheez achhi thi ki training material ne basics clear kiya tha phone tools ka, jo meri kaafi help karta tha. Lekin, jab actual help chahiye thi toh support ka jawaab delayed milta tha ya incomplete. Kayi baar laga ki main apna samay waste kar rahi hoon. Jo billing aur payment queries thi, unka response time slow tha. Overall, pura experience thoda slow aur dil se feel nahi hua ki main valued hoon customer ke roop mein. Thoda zyada fast aur helpful support service ho toh better rahega. Abhi ke liye main dependence jyada nahi karungi support pe, apne aap hi kaam karne ki koshish karungi.

    Sunita BediGujarat, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Response speed was the thing that really impressed me

    I wasn’t exactly sure what to expect from the support team, as I’ve dealt with many companies where getting a quick response is a struggle. But here, the telephonic support was much more responsive than I anticipated. When I had questions about setting up the dialer or using the database effectively, the team didn’t keep me waiting on the line or for a callback. This was quite different from my prior experiences elsewhere. The onboarding and training materials gave me a good idea of what to expect, but when I needed help beyond that, the responsiveness was what stood out. Their willingness to assist promptly made the whole process far less stressful, and while no system is perfect, I felt much more supported here than I expected.

    Gowri SarkarKarnataka, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support explanations were unfortunately quite confusing

    The telephonic support was probably the most frustrating part of my experience. While I appreciate that they answered my calls and tried to assist, the explanations felt unclear and sometimes contradictory. They would suggest steps involving database features or dialer settings that didn’t match what I was seeing on my screen. On the plus side, the software itself seemed promising from initial setup and training, and automatic updates installed without problem. The invoicing and payment processes were transparent and well handled. Yet, without clear guidance, I struggled quite a bit to use the calling tools properly. I understand these systems can get complicated sometimes, but better communication from support would have made a big difference. As it stands, I’m quite disappointed how the support interactions went, which makes me hesitant to rely heavily on the product without improved clarity.

    Mukesh Anup RaoArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support mein zyada madad khud dhoondhni padti thi

    WFHI ki support aur communication ke case mein mujhe lagta hai ki main khud kaafi cheezein samajhne ki koshish karti thi. Jab main onboarding kar rahi thi, toh training materials mil gaye they but unmein kuch cheezein clear nahi thi, jaise ki dialer configuration aur database filters ka use. Main jab support ko call karti thi, toh basic queries toh turant solve ho jati thi, lekin jab koi specific problem hoti thi, toh mujhe khud hi explore karna padta tha aur manuals ya videos dhundhne padte the. Automatic updates automatic hi hote rahe, unmein koi dikkat nahi aayi. Payment aur invoicing me delays nahi the aur process simple tha. Lekin ek cheez toh ye bhi hai ke mujhe laga ki agar initial communications thodi zyada detailed hoti, toh mujhe support ke liye baar-baar call karne ki zaroorat nahi padti. Toh overall, support helpful tha lekin bahut cheezein main khud se hi kar rahi thi to get the full picture. Agar aap independent kaam kar sakti hain aur thoda research kar sakti hain, toh aapko zyada problem nahi hogi. Par agar aap chahte hain ki poora process guided ho toh ho sakta hai akele samajhna thoda mehenga pade.

    Ishita ShettyKerala, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Mostly helpful support team

    I found their support quite responsive when I had questions. They handled my queries well, but one time it took a bit longer than I’d like to get a reply. Overall, I was satisfied with the assistance they provided whenever I reached out.

    Vikram JoshiTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    dialer setup mein problemi hui, jo ab tak fix nahi hui

    Mostly mujhe lagta thi ki setup process thoda detailed hoga par manageable toh hoga. Lekin dialer setup ke saath meri itni problems hui ki frustration hone laga hoon. Starting mein ek baar support se baat ki thi, par lagataar follow-up mein koi khas improvement nahi dikha. Yeh lagta tha ki ek baar jab setup ho jaaye toh baaki sab easy ho jayega, par mera dialer baar baar disconnect hone laga aur mujhe baar baar apne aap hi troubleshoot karna pada. Support ne timing mein help ki koshish ki, par mujhe lagta hai ki unka response consistent nahi tha. Ye baat mujhe takleefdeh lagi kyunki mehnat ki thi, aur system mujhe properly function nahi karne de raha. So, setup phase ke alawa bhi ye problem repeat hui, jisse frustration barh gaya mere andar. I wish ki ye issue jaldi solve hota.

    Vaibhav SaxenaAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy