Support se madad leni padegi hi
Main sach batata hoon, support system absolutely frustrating tha. Jab bhi maine contact kiya toh lagta tha ki woh meri baat ko seriously nahi le rahe hain. Har baar mujhe apni problem repeat karni padti thi, aur koi permanent solution nahi milta tha. Yeh jo support hai, main future mein bhi ise use karunga toh bhi lagta hai same problems hi aayengi, kyunki unke process bohot slow aur unresponsive hain. Dialer aur calling tools mein technical issues aaye, par jab main unke support ko call karta toh ya toh response late aata ya generic advice milti jo meri problem solve nahi karti thi. Isi wajah se main frustrated hoon aur believe nahi karta ki next time unse madad mil paayegi bina kisi aur issue ke. Mujhe lagta hai ki yeh software acha to hai, par customer support jo hai woh poora weak hai. Sign-up aur payment process theek tha, par jab problem ho toh koi proper telephonic support nahi milta. Isliye main bas itna kahunga ki agle time support chahiye hoga toh shayad main dusri jagah bhi dekhun.