Support was slow with too much waiting
I found the telephonic support and communication quite frustrating because of the excessive waiting and repetition involved. Every time I called, I had to explain my issue again and again, which took a lot of time. On the positive side, the staff were polite and tried to help, but I just couldn’t get the swift answers I needed. Also, the automatic updates sometimes caused inconvenience during important tasks. The invoicing process was standard, and I didn’t face much problem signing up and making payments. The dialer and database features were okay but didn’t impress me enough to counterbalance the slow support. I was left with the verdict that while there was some effort from their side, the overall experience felt tedious because of overlong hold times and repeated explanations that wasted precious working minutes.