Support took a bit longer than expected to get me going
I remember when I first signed up and started the onboarding, it wasn’t as straightforward as I hoped. The initial setup and training material were available, but it took some time before I could get clear answers from support to move forward confidently. At times, I felt like I was waiting for a proper response or call back, which slowed down the start of my usage period. While the telephonic support was ultimately helpful, the delay made the process feel a little drawn out and sometimes uncertain. Invoicing and payment went smoothly enough, and the calls and database followed afterward, but that early lag made me question if everything would flow as expected. I think a quicker initial response or more proactive check-ins could have made a difference. Still, once I got past that bit, the support was quite good as I progressed.