Support explanations were unfortunately quite confusing
The telephonic support was probably the most frustrating part of my experience. While I appreciate that they answered my calls and tried to assist, the explanations felt unclear and sometimes contradictory. They would suggest steps involving database features or dialer settings that didn’t match what I was seeing on my screen. On the plus side, the software itself seemed promising from initial setup and training, and automatic updates installed without problem. The invoicing and payment processes were transparent and well handled. Yet, without clear guidance, I struggled quite a bit to use the calling tools properly. I understand these systems can get complicated sometimes, but better communication from support would have made a big difference. As it stands, I’m quite disappointed how the support interactions went, which makes me hesitant to rely heavily on the product without improved clarity.