Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,87,904 published WFHI Reviews.

2,90,965 of 3,87,904 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,106 matching

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Bahut time laga, end tak thoda unsure thi

    Main support ke liye jab call kiya, toh expect kiya tha ki jaldi se mera problem solve ho jayega, par process lamba chala. Instructions samajhna thoda mushkil tha, aur mujhe laga ki mujhe khud kaafi research karni padegi. Waqt zyada lagne ki wajah se confidence thoda kam ho gaya ki software meri sab zarurat poori karega. Telephonic support waale log polite the par direct solution dene mein thoda fisal rahe. Overall, process itna effective nahi tha jitna main soch rahi thi, aur time zyada lene ki wajah se main khud bhi doubt mein thi ki ye mera kaam sahi tareeke se karega ya nahi. Agar setup fast aur clear hota, toh main zyada sure hoti.

    Diya PatilUttarakhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support was helpful but sometimes slow and unclear

    The support team was helpful at times but their responsiveness wasn’t consistent. Sometimes, I got quick answers that helped me fix the dialer settings or understand billing details, but other times the wait was long and the replies were vague. For example, on a few occasions I had to repeat my questions or call back. The training was somewhat clear but not always detailed enough to avoid confusion, especially regarding the automatic updates. Payment and invoicing went okay but needed some reminders from my side. Overall, support did what it could but I felt somewhat left to figure parts out by myself.

    Sneha TyagiJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    expected clarity but got confusion

    mujhe support ke liye kaafi ummeed thi, lekin jo mila woh bilkul alag tha. mujhe kaafi cheezein khud hi samajh ni pad gayi, jo mujhe nahi chahiye thi. phone pe samjhne ki koshish ki, lekin wahan se koi khaas madad nahi mili. expectations ke comparison mein, mujhe yeh kafi frustrating laga. agar koi clear guidance milta toh main thoda stressed nahi hota.

    Aditi KhuranaMaharashtra, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support me missing tha ongoing help, bas initial setup tak

    Mai baar baar ye baat explain kar rahi hoon ki support me continuity bahut kami thi. Jab maine WFHI platform ke setup me help mangi, toh pehla call me sab basic cheezein samjhayi gayi, jo ki initial onboarding thi, par uske baad regular communication ya follow-up bilkul nahi hua. Mostly, mujhe lagta tha ki setup ke time pe hi sab kuch hota hai aur uske baad agar koi dikat aati hai toh main khud hi dekh loon. Support team one-off help deta hai, lekin ongoing madad ke liye unpe bharosa karna mushkil tha. Automatic updates ke baad bhi, koi continuous guidance ya problem-solving help practically nahi mili. Jo bhi queries hoti thi, unka response ya toh delayed hota tha ya repeat requests karni padti thi. Mujhe aisa experience mila ki support bas introductory phase tak limited hai, jabki actual work start hone ke baad bhi kaafi questions aate hain jinke liye help chahiye hoti hai. Ye kafi thakane wali baat thi, especially jab kisi naye software se deal kar rahe ho toh.

    Nivedita BhattacharyaPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    expected clear support but got patchy communication

    I was hoping for smooth and clear support communication, especially since the onboarding and technical issues required quick resolutions. However, what I experienced was rather disappointing: the support responses did not align with my expectations and often failed to address my actual concerns promptly. The initial guidance during the sign-up and payment process was lacking clarity, leading to confusion that extended into using calling tools and accessing the database. Updates to the software sometimes introduced unexpected changes, but support wasn’t proactive about informing or helping with adjustments. Overall, the support did not maintain the standard I was anticipating, and this made navigating the software harder than it needed to be. While some components did work eventually, the mismatch between what I expected and what I received impacted my overall satisfaction.

    Deepak NarayananOdisha, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support left me frustrated, with a small upside

    I expected your telephonic support to be more helpful, but the experience was mostly disappointing. Whenever I reached out, the communication felt slow and generic, as if the representatives were reading from a script rather than addressing my specific questions. I had to repeat my issue multiple times in one call, which was really frustrating. At least the automatic updates seemed to apply smoothly without causing any disruption, which was one small positive in an otherwise frustrating onboarding process. I had hoped that signing up and setting up my database within the software would be more straightforward, but the initial flow was a bit confusing, leaving me uncertain if I was doing things right. Moreover, the priority assistance service did not seem to respond any faster than regular support, which was not what I was led to expect. The dialer itself worked fine during calls but did not have any features that stood out as particularly useful or easy to use. While your software’s core features are decent, I felt let down by the lack of personalized support and clear guidance during my initial setup. I wish you had communicated the reality of the support process better beforehand.

    Khushbu BhallaHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support timing kaafi important hai aur wo missing tha

    Main ne WFHI ke support service use kiya tha par wo mere kaam ke hours ke hisaab se fit nahi baitha. Support bhi limited hours mein available thi, jab main kaam kar rahi thi toh support team available nahi thi. Ye problem thi jab mujhe dialer ya database feature ke baare mein turant madad chahiye thi. Usually, jab main remote workflow chalati thi aur koi technical issue hota tha us waqt mujhe support nahi milti thi. Telephonic support ke liye call karta tha toh advisory messages sunna padta tha jo mere working hours se match nahi karte the. Training kaafi achha tha lekin uske baad questions aane lage aur unka timely jawab nahi mila. Software automatic update karta tha, par kabhi kabhi update ke baad kuch settings change ho jaati thi, usmei bhi support help nahi karti thi jaldi. Sign-up and payment process simple tha lekin support timing ke issues ki wajah se mujhe pura experience achha nahi laga. Agar support hours mere shift ke according adjust ho jayein toh bahut better hoga warna waqt waste hota hai problem solve karne mein. Mere working schedule ke dauran help nahi milti hai isliye main iss aspect mein thoda disappointed thi. Overall, support timing missing thi jo kaam ke perspective se important hai.

    Komal NayakTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    The moment it clicked after some initial struggle

    When I first started using the WFHI software, I found the onboarding process a bit slower than expected. The sign-up was straightforward, but getting familiar with the dialer and database features took some patience. Initially, I faced some challenges with the automatic updates changing settings without clear notification, which caused a few interruptions. However, after working through the training modules, especially the section on remote workflows, things began to click. The dialer’s integration with the database was helpful in streamlining my calling tasks once I got the hang of it. The telephonic support was responsive, which sped up my learning curve; they guided me through the setup and helped me understand the invoicing and payment process. Overall, it didn’t become easy instantly, but after a week or so using the software regularly, everything settled into place. The training sessions provided good detail, though they could be a bit more interactive, which might help others get up to speed faster. I would say the initial wait was worth it because after that, the features really began to support my workflow effectively. So, while there was a small reservation about the speed of getting started, the overall process worked well enough for me to keep using the platform confidently.

    Shobha MishraUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    I found the telephonic support quite frustrating mainly because of the long waiting times involved.

    I found the telephonic support quite frustrating mainly because of the long waiting times involved. Every time I called, I had to wait in queue for what felt like an eternity before getting connected to someone. After finally reaching assistance, the agents would often repeat the same questions multiple times, which made the whole process even longer. Although the staff seemed polite and willing to help, the repetitive communication severely slowed down any progress toward resolving my issues. Additionally, the lack of real-time updates during calls meant I was left guessing about the status for quite a while. One positive was that the support eventually did address my billing query adequately, but it took far too many back-and-forths and much patience. Overall, the time taken and repeated clarifications made the support experience less than satisfactory, and I would hope for a more streamlined and efficient communication system in future updates.

    Revathi MathurMaharashtra, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Felt reassured by support throughout the process

    My experience with the support team left me feeling quietly reassured by the end of our interactions. I didn’t expect much at first but found their telephonic assistance calm and steady, answering the few questions I had without creating unnecessary fuss. The onboarding steps were broken down clearly enough that I felt confident about using the calling tools and database features after following the initial training. Updates rolled out smoothly over the first couple of weeks, which helped maintain trust in the software. Having someone available by phone for occasional clarifications quite naturally built a sense of assurance as time went on. Although I wouldn’t say the experience was spectacular or dazzling, it was entirely dependable. Sign-up and invoicing proceeded without surprises, reinforcing that comfortable feeling. This modest but consistent support left me with no major doubts about continuing to use the product.

    Manas Shivani ThomasJammu and Kashmir, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy