Support left me frustrated, with a small upside
I expected your telephonic support to be more helpful, but the experience was mostly disappointing. Whenever I reached out, the communication felt slow and generic, as if the representatives were reading from a script rather than addressing my specific questions. I had to repeat my issue multiple times in one call, which was really frustrating. At least the automatic updates seemed to apply smoothly without causing any disruption, which was one small positive in an otherwise frustrating onboarding process. I had hoped that signing up and setting up my database within the software would be more straightforward, but the initial flow was a bit confusing, leaving me uncertain if I was doing things right. Moreover, the priority assistance service did not seem to respond any faster than regular support, which was not what I was led to expect. The dialer itself worked fine during calls but did not have any features that stood out as particularly useful or easy to use. While your software’s core features are decent, I felt let down by the lack of personalized support and clear guidance during my initial setup. I wish you had communicated the reality of the support process better beforehand.