I found the telephonic support quite frustrating mainly because of the long waiting times involved.

I found the telephonic support quite frustrating mainly because of the long waiting times involved.

I found the telephonic support quite frustrating mainly because of the long waiting times involved. Every time I called, I had to wait in queue for what felt like an eternity before getting connected to someone. After finally reaching assistance, the agents would often repeat the same questions multiple times, which made the whole process even longer. Although the staff seemed polite and willing to help, the repetitive communication severely slowed down any progress toward resolving my issues. Additionally, the lack of real-time updates during calls meant I was left guessing about the status for quite a while. One positive was that the support eventually did address my billing query adequately, but it took far too many back-and-forths and much patience. Overall, the time taken and repeated clarifications made the support experience less than satisfactory, and I would hope for a more streamlined and efficient communication system in future updates.