expected clear support but got patchy communication
I was hoping for smooth and clear support communication, especially since the onboarding and technical issues required quick resolutions. However, what I experienced was rather disappointing: the support responses did not align with my expectations and often failed to address my actual concerns promptly. The initial guidance during the sign-up and payment process was lacking clarity, leading to confusion that extended into using calling tools and accessing the database. Updates to the software sometimes introduced unexpected changes, but support wasn’t proactive about informing or helping with adjustments. Overall, the support did not maintain the standard I was anticipating, and this made navigating the software harder than it needed to be. While some components did work eventually, the mismatch between what I expected and what I received impacted my overall satisfaction.