Support me missing tha ongoing help, bas initial setup tak
Mai baar baar ye baat explain kar rahi hoon ki support me continuity bahut kami thi. Jab maine WFHI platform ke setup me help mangi, toh pehla call me sab basic cheezein samjhayi gayi, jo ki initial onboarding thi, par uske baad regular communication ya follow-up bilkul nahi hua. Mostly, mujhe lagta tha ki setup ke time pe hi sab kuch hota hai aur uske baad agar koi dikat aati hai toh main khud hi dekh loon. Support team one-off help deta hai, lekin ongoing madad ke liye unpe bharosa karna mushkil tha. Automatic updates ke baad bhi, koi continuous guidance ya problem-solving help practically nahi mili. Jo bhi queries hoti thi, unka response ya toh delayed hota tha ya repeat requests karni padti thi. Mujhe aisa experience mila ki support bas introductory phase tak limited hai, jabki actual work start hone ke baad bhi kaafi questions aate hain jinke liye help chahiye hoti hai. Ye kafi thakane wali baat thi, especially jab kisi naye software se deal kar rahe ho toh.