Support was helpful but sometimes slow and unclear

Support was helpful but sometimes slow and unclear

The support team was helpful at times but their responsiveness wasn’t consistent. Sometimes, I got quick answers that helped me fix the dialer settings or understand billing details, but other times the wait was long and the replies were vague. For example, on a few occasions I had to repeat my questions or call back. The training was somewhat clear but not always detailed enough to avoid confusion, especially regarding the automatic updates. Payment and invoicing went okay but needed some reminders from my side. Overall, support did what it could but I felt somewhat left to figure parts out by myself.