Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,87,828 published WFHI Reviews.

2,90,910 of 3,87,828 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,097 matching

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Got the help needed, ended up using it well

    I have to say, the support team was surprisingly responsive. At the start, I was a bit unsure about how to navigate the training modules and some of the features on the dashboard. Whenever I reached out, they quickly got back to me, sometimes even before I finished explaining my issue. It felt informal and friendly which made the whole process less stressful. I circled back a few times with follow-up questions and every time they were patient and clear. That helped me actually get a handle on the call dialer and the database functions pretty quickly. Because of that, I was able to use the software comfortably and manage the remote workflow without feeling stuck. My main takeaway: even if you're not tech-savvy at first, the communication will definitely help you get through the learning curve without feeling alone.

    Bhavana SaxenaTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support clarity ke liye beginners ke liye nahi

    Mujhe lagta hai ki jo log clear aur simple explanation chahte hain support mein, unke liye ye service shayad suit na kare. Jo bhi queries maine phone pe poochi thi, explanations wo nahi diye gaye the jis tarah mein sochti thi ki samjhaenge. Steps thode unclear the aur jo baat samjhani thi wo adhoori rahi, jiske karan mujhe khud hi alag commands try karni padin. Automatic updates ke baare mein bhi detail mein nahi bataya gaya ki kaise use karein ya unse impact kam kaise karein. Invoice aur payment process barobar tha, woh waise manageable tha. Mujhe ye lagta hai ki agar aap thoda technical background rakhte hain toh shayad aapke liye helpful ho. Par jo log bilkul naya start kar rahe hain, unke liye yeh telephonic support feedback clear nahi de payi, samjhane ka tareeka thoda complicated tha.

    Maya MenonGoa, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support was slow and lagging, bohot mahinat lagi

    Jab kuch galat hua toh support system se baat karna kaafi tiring tha. Samajh nahi aaya ki kisse aur kaise baat karun, aur response milne mein bahut time lag gaya. Dialer setup mein problem aayi thi, lekin wo turant solve nahi hui, baar-baar baat karni padi. Support team thodi helpful thi, par communication itni efficient nahi thi jitni honi chahiye thi. Invoice process mein bhi confusion hua, aur batane mein clarity nahi thi. Mere hisaab se effort zyada lag gaya comparison mein jitna socha tha. Agar kuch ek cheez ko main sahi maanun toh woh hai ki software ka database feature sahi tarike se kaam karta hai, lekin uske alawa help milna thoda mushkil raha. Overall, ye process thoda frustrating tha aur better communication ki zarurat hai.

    Mihir MohanJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Jab support ne sach mein help ki tab samajh aya

    Pehle maine jo aur software use kiya tha, usmein support kaafi slow aur complicated tha. Par yahan jab mene WFHI ka support call kiya, dheere-dheere mujhe samajh aaya ki yeh log kitna acha system chalate hain. Kabhi kabhi toh lagta tha ki support staff thoda late resolve karta hai, but jab ek baar problem solve hui, toh ekdum smooth experience laga. Onboarding ke dauran jab thoda confuse tha, toh unhone patiently label aur call tools ke baare mein samjhaya. Jo main baat hai, woh yeh ki jab tak mai thoda trained nahi hua tha, tab tak support ka response thoda inconsistent lag raha tha, par jab tools aur database samajh aaya, toh support se bhi efficient lagne laga. Overall, thoda unsure tha pehle, par ab lagta hai ki yeh support ka workflow jo hai definitely baaki logon se better hai. Ho sakta hai ki har kisi ke liye yeh timing thodi alag ho, mujhe expect nahi tha itni achi clarity milne wali hai.

    Varun SodhiTripura, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Missing logical sequence made it harder

    I tried reaching out to telephonic support as I was setting up the software and going through the onboarding flow. Initially, I thought their assistance was quite prompt and they seemed knowledgeable. However, the way they guided me was not in a sensible order. At first, they asked me unrelated questions without understanding my exact setup issue, and the steps to fix problems were scattered. Sometimes I was told to check the dialer settings, other times the database, but without a proper sequence. On one call, I was asked to try resetting the software before even verifying the core database setup, which felt inefficient. While the representatives were polite and seemed willing, the communication lacked a clear structure, which made troubleshooting frustrating. On the other hand, I appreciate that they didn’t rush me and explained some basics, but there was always a gap in connecting steps properly. At the end, what I really missed was a clear, step-by-step path outlined in advance or during calls. Without that, it felt like I was navigating blindly, repeating some checks unnecessarily. For a software requiring integrations and careful onboarding, a sensible order to communication and support steps is crucial. Sadly, that wasn’t the case here and it led me to feel stuck more than supported.

    Nikhil Sunil JhaDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    good for beginners, but power users might need more

    I found the support pretty responsive which is good when you are just starting out with something as complex as this software. Signing up and getting through invoicing was simple enough and I didn’t feel lost at all. The caller tools and database integrations worked well across my testing week too so I’m generally happy. One minor downside though was when I wanted assistance on a more specific advanced setting in the onboarding process – the support was helpful but I had to explain my problem a couple of times before they fully understood. So, if you’re just looking for basic help when making the initial setup and getting comfortable with the dialer and automated updates, this service would suit you great. But if you expect in-depth customization help every time you call, you might sometimes feel you need to wait or reach out multiple times before getting it sorted exactly as you want. Still, overall a good experience and I’d probably need support again next time I try some of the deeper workflow features.

    Kaushik ZachariahPunjab, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Mujhe laga tha ki support asani se available hoga and main apne training aur dialer ke issues jaldi

    Mujhe laga tha ki support asani se available hoga and main apne training aur dialer ke issues jaldi solve kar paungi par waise nahi hua. Jab bhi call kiya, nahi to line busy thi ya fir response slow tha. Database feature ko samajhne me bhi thodi mushkil hui kyunki manual itna clear nahi tha. Invoice ke bare me jankari milne me thoda time laga lekin woh theek tha. Sabse zyada dikkat support team se thi, kahi baar toh mujhe lag raha tha ki mujhe khud hi sab try karna padega bina help ke. Mujhe yeh bhi feel hua ki automatic updates ke baad kuch cheeze thodi garbar karne lagi, par unhe samajhna aur fix karna mushkil hua. Training material thoda confusing tha, par dialer kaafi acha tha. Overall, main thodi disappoint hoon kyunki support akela hi mera bohot product use karne ka method hai. Mujhe lagta hai ki agar support thoda aur helpful hota, toh main zyada khush hoti.

    Ritika PhadkeDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Frustrated by the disorganized support steps

    I felt quite disappointed by how the support process unfolded because the steps did not follow a sensible order from my perspective. Initially, when I encountered an issue using the calling tools, I called the helpline expecting straightforward guidance. Unfortunately, they directed me to check extensive written resources first, despite me explaining I needed immediate telephonic help. This back-and-forth wasted both my time and theirs. Only after multiple contacts was I finally walked through the setup in the proper sequence, which made the problem clearer and easier to solve. The escalation protocol seemed inconsistent as well; some representatives were unable to assist adequately and passed me around, which diminished the overall confidence in the support system. The software itself updates automatically and occasionally improved the interface during this period, but any change without simultaneous support seemed confusing initially. Furthermore, the invoicing process was clear, but clearing a question about it felt disconnected from the technical assistance provided. The overall sequence of steps felt inefficient, and this disorder led to frustration. I hoped for a more streamlined communication flow that could immediately address my concerns without so many unnecessary detours or delays in listening properly to what the issue was.

    Priya PatelGujarat, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support was solid, but the wait times stood out

    My experience with WFHI support was generally positive, though not flawless. When I reached out via the telephonic support line, the agents were knowledgeable and courteous, which I appreciated a lot. They guided me clearly through the issues I faced, especially around using the dialer with the database feature. This personal touch really helped me overcome a setup challenge. What stood out, however, was the wait time before I could get a representative on the line. Sometimes it stretched longer than I had expected, which was a bit frustrating given that I was trying to resolve time-sensitive workflow interruptions. Despite that, once connected, the communication was straightforward and effective, which balanced the experience. I also liked that the team informed me about the ongoing automatic updates that might affect my software performance. All in all, the support experience was good because of the staff, though quicker connections would make it even better for busy users.

    Pankaj SanyalChandigarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support was responsive but still some gaps

    When I first ran into an issue setting up the call database, I reached out to the WFHI support team. They responded quickly and were quite polite, which was a plus because it made me feel like they actually cared. However, the solution they gave me was a bit generic and didn't completely address the problem. I had to figure out some parts on my own eventually. On the other hand, their priority assistance service is a great idea because the wait times were short. I might need their help again as I explore more advanced features, but I hope the support team can provide more detailed guidance next time. Overall, my communication experience had ups and downs. It's not perfect but not frustrating either, so I am cautiously optimistic about future interactions with support.

    Shubham Sayali ShenoyWest Bengal, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy