Support was solid, but the wait times stood out
My experience with WFHI support was generally positive, though not flawless. When I reached out via the telephonic support line, the agents were knowledgeable and courteous, which I appreciated a lot. They guided me clearly through the issues I faced, especially around using the dialer with the database feature. This personal touch really helped me overcome a setup challenge. What stood out, however, was the wait time before I could get a representative on the line. Sometimes it stretched longer than I had expected, which was a bit frustrating given that I was trying to resolve time-sensitive workflow interruptions. Despite that, once connected, the communication was straightforward and effective, which balanced the experience. I also liked that the team informed me about the ongoing automatic updates that might affect my software performance. All in all, the support experience was good because of the staff, though quicker connections would make it even better for busy users.