Support was responsive but still some gaps
When I first ran into an issue setting up the call database, I reached out to the WFHI support team. They responded quickly and were quite polite, which was a plus because it made me feel like they actually cared. However, the solution they gave me was a bit generic and didn't completely address the problem. I had to figure out some parts on my own eventually. On the other hand, their priority assistance service is a great idea because the wait times were short. I might need their help again as I explore more advanced features, but I hope the support team can provide more detailed guidance next time. Overall, my communication experience had ups and downs. It's not perfect but not frustrating either, so I am cautiously optimistic about future interactions with support.