good for beginners, but power users might need more
I found the support pretty responsive which is good when you are just starting out with something as complex as this software. Signing up and getting through invoicing was simple enough and I didn’t feel lost at all. The caller tools and database integrations worked well across my testing week too so I’m generally happy. One minor downside though was when I wanted assistance on a more specific advanced setting in the onboarding process – the support was helpful but I had to explain my problem a couple of times before they fully understood. So, if you’re just looking for basic help when making the initial setup and getting comfortable with the dialer and automated updates, this service would suit you great. But if you expect in-depth customization help every time you call, you might sometimes feel you need to wait or reach out multiple times before getting it sorted exactly as you want. Still, overall a good experience and I’d probably need support again next time I try some of the deeper workflow features.