Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,87,752 published WFHI Reviews.

2,90,858 of 3,87,752 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,085 matching

Back to the start of the list
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Kuch points clear nahi the, baad mein samajh aaya

    Mujhe training ke dauran kuch cheezein pehle samajh nahi aayi thi, specially jo workflow aur dialer use karne ka tareeka tha. Baad mein, jab main thoda aur experience le chuki thi, tab jaake sab clear hua. Lekin initially thoda unclear tha explanation aur ho sakta tha agar thoda aur detail mein bataya jata, toh bach jata confusion. Mera matlab yeh nahi ki support theek nahi thi, bas unhone jo step-by-step guidance di, woh thodi kam detail mein thi. Shayad main hana miss kar gayi hoon, par overall training acchi thi, bas starting mein thoda aur detailed explain hona chahiye tha kisi cheez ka.

    Manisha KaurPuducherry, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Balancing support strength against prior tools

    Switching to WFHI software from the previous system had its ups and downs, primarily in terms of support and communication. The priority assistance was noticeably more responsive compared to what I was used to before, which helped resolve some queries faster. Their telephonic support team was generally patient and knowledgeable, though occasionally there was a delay in callback times that wasn't ideal when issues came up last minute. The onboarding flow was smoother here, especially with the training components clearly laid out, which felt better organized than the earlier tools I tried. However, the dialer's interface didn't feel completely intuitive initially; some features seemed buried under menus rather than straightforward, creating a slight learning curve that previous software handled more transparently. Still, the automatic updates eased maintenance burdens without interfering much with daily operations, which was a plus. Overall, I appreciate how WFHI improved communication channels but believe that dialing functionality deserves a bit more polish for seamless use. The invoicing and payment process was straightforward, but the system occasionally lagged behind in updating payment statuses, which could cause momentary confusion. So, in weighing good versus bad, I'd say the improvements in support are clear but dialing usability could use refinement.

    Pradeep AcharyaDelhi, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support hours were different than I thought

    I assumed support would be available exactly when I needed it since remote workflows often happen at odd hours. However, I found that the telephonic support and priority assistance worked well mostly during standard business hours, which was a surprise. I expected a more flexible availability that would align better with my varied working times. That said, when I did manage to connect during those hours, the support was friendly and knowledgeable, which helped smooth out some issues I faced with database syncing and the dialer. The automatic updates generally ran without problem and helped keep the system stable, avoiding the need to call support frequently. In comparison to my expectations of 24/7 accessible help, the experience was a mix: good help available, but not always when I needed it most. It would be beneficial if support hours in the future adapted more to the realities of remote Indian businesses with late or early work schedules. Still, I appreciate the support overall for its quality within the hours it was operational.

    Amala ChopraAssam, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Compared to the support I have used before, this was quite disappointing. When I called the telephon

    Compared to the support I have used before, this was quite disappointing. When I called the telephonic support, I expected quicker responses and more precise guidance. Usually, I get help that resolves issues faster, but here it dragged on longer than I anticipated. There were multiple transfers between different support representatives and sometimes waiting on hold for quite some time. The communication felt less clear and less warm compared to what I'd experienced elsewhere. It made me question how well my concerns would be handled going forward, especially if something urgent comes up. The whole experience was frustrating because support should make a difference in using the software, but here it just added to the wait time and stress. I hope they can improve this aspect for future users because efficient support is really crucial.

    Gaurav NairTripura, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support se jaisa expect tha, waisa thoda alag mila

    Support team se jab contact kiya, toh mujhe laga tha ki poori information clear milegi, lekin experience mixed raha. Kuch queries ke jawab easily samajh me aaye aur kaafi detailed the, jaise ki dialer setup aur database ka use case. Lekin kuch technical points, especially error handling ke baare me, thoda vague lage aur mujhe apne taraf se bhi research karna pada. Telephonic assistance generally friendly aur available thi, par kabhi kabhi explanations straightforward nahi thi, jisse confusion thoda badhta tha. Training material me kuch modules clear the, kuch incomplete lage, toh overall mujhe official support ki madad ke bina kaafi cheeze samajhni padti thi.

    Ameya SardesaiMaharashtra, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    missing clear and quick help

    I tried to find answers about the software features and setup through their support but was very disappointed. It felt like the information was scattered and not easy to get, nothing was straightforward. The help documents were not detailed enough for a person new to this kind of software. Phone support was hard to reach and often the answers did not directly address the issues I had. I wished there was some kind of easy-to-navigate guide or quick FAQ that could make it simple for me. In day-to-day use I found the software confusing as I could not resolve simple problems myself due to this lack of clear support. It was quite frustrating having to spend extra time just figuring out how to do basic things rather than focusing on work. It really would help if they improve the way users can get help and learn the software faster. Right now it feels like getting support is a big gap for this product.

    Anita ThomasAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support was surprisingly quick despite a few bumps

    I hadn’t expected support to react so promptly once a technical issue popped up with the dialer during my calls. Usually, such problems can drag on due to slow response. The first call resolved some confusion, but I had to call back once more to get full clarity on database integration after the update. It surprised me how they handled things since I expected longer waits or more complicated fixes. Though it was overall positive, I still wish the process was a bit smoother with less back-and-forth, but I guess a couple of calls were necessary to get the job done. Still, better than many other support experiences I’ve had in similar software.

    Sankalp Nachiket KaulChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Labels and wording caused confusion throughout

    While working with WFHI’s support communication during my use of their software, I often found the terminology used quite confusing. The labels on some tools and options were not very intuitive, which led me to spend extra time figuring out what each function was meant for. Even the onboarding instructions seemed to presume a level of technical knowledge that I didn’t have, making it harder to navigate the dialer and database tools effectively. Support staff were patient, but the unclear terminology slowed down the whole process. Payment and invoicing terms also suffered from vague wording, so I wasn’t always confident that I had processed things correctly. Although I didn’t encounter any major failures in the system itself, the unclear language diminished the overall experience and made everyday use feel more cumbersome than it should have been. For me, a clearer set of labels and simpler explanations would have made a significant difference.

    Shalini SundaramArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support service is much better

    Mujhe support ka response kaafi achha laga. Pehle jo use kar raha tha usse yeh kaafi improved hai. Lekin kabhi kabhi thoda wait karna padta hai, jo thoda frustrating hota hai. Overall, accha experience hai!

    Tanvi PatelAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    support theek hai, par pata nahi agle time kya hoga

    Maine WFHI ke telephonic support ko test kiya jab onboarding ke dauran kuch confusion hui. Support team se baat karne me jyada mushkil nahi hui, aur unhone politely meri queries ka jawab diya. Par call ke dauran thoda wait karna pada, jo thoda inconvenient tha. Unhone mujhe clear jawab diye, lekin mujhe lagta hai ki agar mujhe phir se help leni pari toh shayad process utna smooth na ho. Training material aur software updates ki wajah se kaafi cheezen self-explanatory hain, par agar koi aur technical issue aaye toh dobara support lene ki zaroorat hogi. Overall, support service theek thi, par future me agar problem aaye toh mujhe pata nahi kahi main kitna easily assistance le paungi. Sign up aur payment process smooth tha, usme koi dikkat nahi aayi.

    Nasreen BasuDelhi, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy