Support hours were different than I thought
I assumed support would be available exactly when I needed it since remote workflows often happen at odd hours. However, I found that the telephonic support and priority assistance worked well mostly during standard business hours, which was a surprise. I expected a more flexible availability that would align better with my varied working times. That said, when I did manage to connect during those hours, the support was friendly and knowledgeable, which helped smooth out some issues I faced with database syncing and the dialer. The automatic updates generally ran without problem and helped keep the system stable, avoiding the need to call support frequently. In comparison to my expectations of 24/7 accessible help, the experience was a mix: good help available, but not always when I needed it most. It would be beneficial if support hours in the future adapted more to the realities of remote Indian businesses with late or early work schedules. Still, I appreciate the support overall for its quality within the hours it was operational.