missing clear and quick help
I tried to find answers about the software features and setup through their support but was very disappointed. It felt like the information was scattered and not easy to get, nothing was straightforward. The help documents were not detailed enough for a person new to this kind of software. Phone support was hard to reach and often the answers did not directly address the issues I had. I wished there was some kind of easy-to-navigate guide or quick FAQ that could make it simple for me. In day-to-day use I found the software confusing as I could not resolve simple problems myself due to this lack of clear support. It was quite frustrating having to spend extra time just figuring out how to do basic things rather than focusing on work. It really would help if they improve the way users can get help and learn the software faster. Right now it feels like getting support is a big gap for this product.